WHAT IS YOUR ONLINE RETURNS POLICY?
- We offer FREE UK returns via Royal Mail, DPD or at an InPost locker. Please visit our returns portal to start your return https://ospreylondon.intelligentreturns.net/.
- You have 14 days from receiving the order to return your items.
- Unfortunately, online purchases cannot currently be returned to our stores.
HOW DO I RETURN AN ITEM I BOUGHT IN ONE OF YOUR STORES?
- Items bought in-store must be returned to the store they were purchased from.
- You have up to 14 days from purchase to return the item to that store for a refund or credit note.
- Full details can be found on your receipt and in-store.
WHEN WILL MY RETURN BE PROCESSED?
- You will receive an email once we have received your return at our warehouse.
- Please allow 5 working days from when we receive your return for the refund to be processed.
HOW WILL I KNOW MY REFUND HAS BEEN PROCESSED?
- Once our team has processed your refund, you will receive an email confirmation of the refund.
- Please allow 2-3 working days, from receipt of this email, for the refund to appear in your account.
WHAT IS YOUR EXCHANGE POLICY?
- Please note that we do not offer exchanges at this time.
CAN I RETURN MY GIFT?
- Yes, items returned will be refunded to the purchaser's original method of payment. This does not affect your statutory rights.
- To return a gift you are still required to provide us with proof of purchase and the product/s must be unworn/unused with the original tags attached.
HOW DO I RETURN MY GIFT?
- To return your gift, please contact the Customer Service team.
- To return a gift you are still required to provide us with proof of purchase and the product/s must be unworn/unused with its original tags attached.
WHAT SHOULD I DO IF MY PRODUCT IS DAMAGED OR FAULTY?
- If your OSPREY LONDON product is damaged or has a fault, please contact a member of our Customer Service team and they will be more than happy to assist you.
- Refunds may be declined if items are not returned in a condition suitable for resale.
- Kindly allow up to 10 working days for the processing of your return. During peak periods, there may be slight delays.
- Please note that Gift Wrap costs are non-refundable.
- For international shipments outside the European Community (EU), customs, duties, and sales taxes are non-refundable.
- Refund terms are subject to modification under exceptional circumstances and at the discretion of the company.
- This returns policy is in accordance with your statutory rights and does not alter or diminish them.
- For a comprehensive understanding of our Terms & Conditions, kindly refer to https://www.ospreylondon.com/terms-and-conditions