We offer FREE UK returns on all orders.
You have 14 days from receiving the order to return your items.
Unfortunately, online purchases cannot currently be returned to our stores.
Please visit our returns portal to start your return https://returns.ingrid.com/ospreylondon.
Find your nearest DPD Parcel Shop (including Post Offices).
You have 14 days from receiving the order to return your items.
Unfortunately, online purchases cannot currently be returned to our stores.
Items bought in-store must be returned to the store they were purchased from.
You have up to 14 days from purchase to return the item to that store for a refund or credit note.
Full details can be found on your receipt and in-store.
As of Saturday, 18th January 2025, all sales from our Livingston location will be final, and we will not accept returns, exchanges, or refunds on purchases made after this date.
You will receive an email once we have received your return at our warehouse.
Please allow 5 working days from when we receive your return for the refund to be processed.
Once our team has processed your refund, you will receive an email confirmation of the refund.
Please allow 2-3 working days, from receipt of this email, for the refund to appear in your account.
Unfortunately, we are unable to offer exchanges at this time. Please create a return and place a new order.
Yes, items returned will be refunded to the purchaser's original method of payment. This does not affect your statutory rights.
To return a gift you are still required to provide us with proof of purchase and the product/s must be unworn/unused with the original tags attached.
To return your gift, please contact the Customer Service team.
To return a gift you are still required to provide us with proof of purchase and the product/s must be unworn/unused with its original tags attached.
If your OSPREY LONDON product is damaged or has a fault, please contact a member of our Customer Service team and they will be more than happy to assist you.
Refunds may be declined if items are not returned in a condition suitable for resale.
Kindly allow up to 10 working days for the processing of your return. During peak periods, there may be slight delays.
Please note that Gift Wrap costs are non-refundable.
For international shipments outside the European Community (EU), customs, duties, and sales taxes are non-refundable.
Refund terms are subject to modification under exceptional circumstances and at the discretion of the company.
This returns policy is in accordance with your statutory rights and does not alter or diminish them.
For further information please refer to our Terms & Conditions