The role:

This key role heads up all marketing functions with core responsibility for developing and promoting the OSPREY LONDON brand in order to drive our ambitious growth agenda. Overall responsibility for the marketing, branding and communication strategy for both online and retail operations, creating dynamic customer engagement across all areas.

Supporting the day-to-day management of our social media channels, with a strong focus on content creation - filming and editing Reels, spotting trends, and asking the right questions to push things forward. A good eye for product, always thinking about how best to showcase it through content. This is a role for a true creative who combines aesthetic instinct with an analytical and strategic approach.

Where:

Based at our stables in Great Gaddesden, our team enjoys working together - collaborating, sharing ideas and being part of a family at work.

Office hours:

Monday - Friday (37.5 hours per week or as necessitates this senior role)

With:

CEO and COO

Your character and skills will include:

• A marketing degree or relevant qualification

• Demonstrate a deep understanding of marketing principles and data analysis

• Possess strong leadership, strategic thinking and communication skills

• Have excellent interpersonal skills to effectively lead and motivate a team

• A strong commercial mindset with an instinct for what drives engagement and sales

• Consistent, ongoing collaboration cross-functionally to ensure appropriate sharing, communication and feedback

• Adaptable and innovative, always responding to ongoing challenges whilst remaining focused on driving business growth

• A true love of fashion with a natural feel for product and storytelling

• Fluent across social media platforms, with proven ability to film, edit and produce engaging content.

Responsibilities will include:

• Collaboration with Directors and Departmental Managers to facilitate strong marketing strategy and results across all departments in conjunction with marketing budgets.

• Working closely with all sales channels to oversee brand communications to ensure adherence to brand guidelines and support in achieving and exceeding sales targets.

• Formulating strategic plans across the company to position the brand strategically within the marketplace whilst achieving strong commercial credentials.

• Evolution of the brand’s social media activity and analysis of results to ensure brand evolution through different customer demographics.

• Report on marketing initiatives, results and sales implications on all channels.

• Understanding the marketplace, giving feedback on all opportunities, strengths, and weaknesses within the broader marketplace using strong analysis skills in order to give commentary.

• Formulation of creative communications with Directors to facilitate the brands communication strategy and de-brief other related departments.

• Creation and management of all website content within the department and ownership of promotional calendar and segmentation of direct customers.

• Manage marketing budgets and provide relevant reports and updates at board meetings.

• Formulation of brand activity calendar for both direct sales channels.

• Overseeing the creation/editing of email and SMS marketing to promote and support both online channels and stores

• End-to-end ownership of all performance marketing materials.

Product focus:

• A strong knowledge of the related marketplace, trends and commercial requirements in order to provide direction for the web offering as well as supporting the development of products from Product Development.

• Helping to shape and define the USPs for products when appropriate.

• Regular liaison with Merchandising and Product Development departments to understand and help create the CPA and manage marketing of product lines accordingly.

• Ensuring Marketing department generates engaging copy, whilst overseeing the development of product pages with strong photography etc.

Brand Marketing:

• Ensuring seasonal production of Company assets through photoshoots and development of images and video to be used across various sales channels to assist sales and profile through all channels (i.e. social media, digital flagship store, centre websites, marketplaces, wholesale partners, etc).

• Promoting dynamic communication and engagement in accordance with agreed creative with both existing and potential customers.

• Management of customer database to optimise brand profile and sales.

• Analysis of and reporting of all marketing functions ensuring the development of content, product and pricing strategy.

• Development of comms relating to Company’s sustainability and social corporate policy.

• End-to-end management of all paid marketing content in collaboration with relevant agency team.

Business Marketing:

• Management of Retail Calendar - Planning and executing yearly calendar across all marketing channels.

• Management of Promotional Calendar and Granular product marketing initiatives - planning calendar around both social and seasonal activities but responding to commercial trends and putting forward dynamic promotional offers collaborating with merchandising for director sign off.

• Understanding both competitor activity and broader environment to understand the requirements of commercial success at any given point in time and collaborate with related departments.

• Ecommerce marketing - ensuring a strong visual and engaging site and easy to navigate pages which reflect attractive product and highlight features and benefits in accordance with brand credentials.

• Managing the database and planning strong engagement through regular owned content and customer segmentation.

People and Agency management:

• Management of the marketing team and development of team members to ensure consistency of operations and functions within the department, maintaining momentum of marketing activity to ensure sales targets are achieved.

• Development of the team to facilitate both their individual growth and resilience throughout the year.

• Development of Marketing KPIs to achieve the core objectives within the Marketing department.

• Carry out reviews and appraisals for all marketing team members as appropriate.

• Ensure the team is set up to support and deliver the anticipated sales growth for the Company.

• Developing new and existing agencies and in relation to what they are able to offer and promoting the engagement with Directors of those that can strengthen the sales and brand marketing.

• Working with agreed budgets when agreeing contracts with agencies and manage the sign off ensuring all work is completed to a satisfactory level.

Media Relations:

• Lead all brand and founder led communications with our PR and influencer agency, which involves the signing off and approval of content and gifting as well as success reporting.

• To ensure the strength of the brand name at all times e.g. adverse commentary that requires input from marketing.

• Marketing Department to monitor social media platforms responding appropriately and in a timely manner.

Photoshoots:

• End-to-end management of all brand content from collection campaigns, still life, and UGC content creation. Owning the process from the initial development through to customer roll out, ensuring all standards and deadlines are hit and the customer response is strong. Duties to include:

• Working with relevant parties to select product lines.

• Manage all elements relating to agency contractors e.g. models, photographers, styling etc. as well as booking locations and art direction.

• Give creative direction for the production, writing and finalising collection copy within agreed timelines.

Marketing departmental KPIs:

• Working with key management to set traffic objectives across all sales channels and ensure accurate measurement of data in order to analyse the success of promotions and sales results.

• Strategic engagement of both potential customers, existing customers and B2B customers.

• Development of broad demographics to nurture existing and new audiences and ensure strong connectivity through multi-channel retailing.

• The success of the catalogue and the revenue it generates.

• Dynamic email and SMS marketing to maximise sales and build customer loyalty.

• Best in class web content – actively refreshing to ensure customer engagements.

• Development of database through a range of different platforms and promotions.

• To drive footfall as a result of strong marketing activities.

• Successful paid marketing campaigns that meet forecasts and demonstrate a strong understanding of retention and acquisition goals.

• Measurement of footfall, web visitors, engagement of existing customers, development of new customers, sales targets for retail sites and engagement of new visitors.

• Fulfilment of marketing function throughout the year in spite of inevitable challenges.

The role:

The Marketing Manager will be responsible for developing and executing integrated marketing strategies to enhance brand awareness, drive sales, and support the launch of ospreylondon.com in international markets. This role requires a blend of strategic thinking, creativity, and hands-on execution, ensuring a cohesive and premium brand experience across all customer touchpoints.

Where:

Based at our stables in Great Gaddesden, our team enjoys working together - collaborating, sharing ideas and being part of a family at work. We believe in dynamic interaction and sharing a lunch table.

When:

Monday - Friday 37.5 hours per week. Our team players need to be high performing and success-focused and if that means putting in some extra hours then they don’t clock off at 5.30. Likewise, we are give and take, so if you need to leave a bit earlier sometimes and are on top of that task list, we’re flexible.

With:

Our marketing team which is small (4 people) but perfectly formed and they have both experience and youth on their side. You will be reporting to the Head of Marketing.

Your character and skills will include:

• A marketing degree or relevant qualifications

• An interest in fashion with an innate understanding of brand credentials

• Strong time management and planning skills

• Commercial approach with a good understanding of brand values

• Able to work collaboratively and demonstrate initiative

• Strong relationship development skills

• Excellent presentation skills - in person and on paper

• Strong questioning, listening and analytical skills

• Accurate, with an attention to detail in their use of English

• Strong IT skills and confident in Excel

Responsibilities will include:

Retail Marketing:

• Development of individual store marketing strategies, tailoring to their needs and related demographic development.

• Managing the timely creation of POS, window displays and decals collaborating with the in-house Graphic Designer and in accordance with the Retail Marketing Calendar.

• Coordinate with retail teams to execute in-store promotions, events, and visual merchandising.

• Establish and manage relationships with retail centre management, and partners working collaboratively to ensure strong brand exposure in each centre, including promotional, media campaigns and web profiles.

• Setting up a rolling call programme to check in with each centre’s marketing team (supplemented with periodic in-person visits) to ensure we’re the go-to brand for marketing opportunities.

• Ensure OSPREY LONDON is represented in each centre’s marketing activities throughout the year.

• Identifying local press opportunities for each store across social media, influencers, radio, magazines, podcasts, blogs etc.

• Enhance the in-store shopping experience through customer engagement initiatives, such as personalised shopping assistance, styling sessions, competitions, or loyalty programs.

• Using the Critical Path Analysis (CPA) document for outlet store new product launches to ensure that:

• Key lines of store-exclusive items are identified in good time for video/photography for promotional use.

• All store centres are aware of new launches to promote on their channels.

• Create and distribute videos to ensure all store staff have sight of key features and product USPs.

Digital Marketing:

• Manage the brand's online presence, ensuring omnichannel success and an engaging experience across all digital platforms in accordance with the Digital Marketing Calendar.

• Oversee the end-to-end management of all social media platforms, including content creation, scheduling posts, engaging with followers, monitoring conversations, and analysing performance metrics to optimise engagement and drive brand awareness.

• Identifying and collaborating with relevant influencers and new channels (e.g., podcasts, YouTube, TikTok) managing partnerships to promote the brand and products for both in-store and website success.

• Establish clear social media guidelines and TOV to maintain across all written and visual content in alignment with brand guidelines.

• Drive innovation and new practices, keep on top of the latest trends and competitor activity, and bring new partnership ideas.

• Managing the production of the company’s product imagery with external agencies, primarily for use on our e-commerce and marketplace websites.

• Overseeing the booking of timely product photography sessions that ensure we max out on the number of quality shots per session thereby getting value for money from each one.

• Work collaboratively with the junior marketing executive to brief and oversee the organisation of the collation/delivery/return of products being shot in an orderly fashion.

• Frequent liaison with our Buying & Merchandising team on product sales information to manage inbound new season shipments and ensuring timely launch of new products on-site.

• Own the copywriting process for all product descriptions, ensuring they are engaging, accurate, and reflective of the brand’s premium, positioning.

Reporting:

• Develop and present weekly marketing performance reports, including key metrics across social media, CRM and SMS to the Head of Marketing and key stakeholders.

• Monitor and analyse the effectiveness of marketing campaigns across digital and in-store channels, providing actionable insights and recommendations.

• Prepare monthly and annual marketing performance reviews, highlighting successes, challenges, and areas for improvement.

• Weekly reporting to the Head of Marketing of previous weeks’ achievements, footfall, promotional performance, and forward plans and facilitating sign-off for promotions.

• Monthly report on all influencer activity, showing the ability to keep on top of targets and goals for products sent out, content featured, channel growth and community engagement.

The role:

Working with our Distribution Manager to ensure timely fulfilment of orders and store replenishment; strong stock management and product care. Receiving in and overseeing deliveries using WM system. Making sure all health and safety regulations within the warehouse are maintained and adhered to.

Where:                        

Our Distribution Centre in Hemel Hempstead.

When: 

40 hours per week (5 days out of 7; 7-day operation; flexibility required)

Your character and skills will include:

• A minimum 3 years’ working in a warehouse environment with experience of supervising/managing, training, and motivating teams

• Strong planning and organisational skills with effective time management

• Ability to prioritise workload and ensure deadlines are met

• Experience with WIMS system is desirable

• Proficient in stock management with good attention to detail

• Good verbal and written communication skills

• A team player, willing to be a hands-on manager in a physically demanding environment

• A flexible ‘can-do’ attitude with the ability to show initiative and provide solutions

• Experience of implementing health and safety guidelines

• Full clean driving license

• Forklift and reach truck experience is preferable

Responsibilities will include:

Team management:

• Support the Distribution Manager in all daily warehouse activities, ensuring the team operates at peak productivity and resources are managed efficiently within cost parameters across two warehouses

• Assist the Distribution Manager to schedule and oversee warehouse team, managing the flow and quality of work to maximise efficiency and minimise overtime across both warehouses.

• Review and prepare staffing rotas and plan in accordance with seasonal and promotional activity

• Support the Manager with all training and development requirements in the team

• Along with the Manager, carry out regular performance appraisals and review meetings with team members

• Assist in running regular team meetings to ensure good communication and motivation within the team

• Understand and represent company culture and nurture this within the team

Stock Management

• Assist in overseeing the warehouse management system to efficiently manage the receipt and storage of deliveries and outgoing stock and inventory accuracy

• Work with Manager to review and develop internal warehouse processes and procedures to increase business efficiencies, including handling, storage and movement of goods

• Process all appropriate paperwork e.g., transfers, receipt of deliveries etc.

• Ensure the highest standards of product care and security to ensure minimal damage and shrinkage

• Liaise with other departments regarding wholesale deliveries, shipping queries, etc.

• Work with store managers to understand their store replenishment requirements and ensure timely deliveries to stores in order to maximise sales

• Supervise the reconciliation and stock-take process within the warehouse on a regular basis.

Health and Safety

• Working with the Distribution Manager to ensure the implementation of strong Health & Safety and Fire procedures to limit any potential danger to team members

• Ensure team members have completed all necessary Health and Safety training and are following all guidelines

• Complete all necessary paperwork including daily/weekly/monthly checklists

Other responsibilities will include:

• Maintain building security and ensure building is locked and secured when unmanned, including when manager is absent

• Schedule maintenance of machinery and equipment when required

• Management of supplies and sundries – carrier bags, etc.

The role:

Working in a busy dynamic department with a team who are passionate about what they do, you will support the Senior Merchandiser in the vital admin processes relating to the management of live Purchase Orders / proposal of repeat orders and allocation of all stock. Updating reports to enable full analysis of sales and stock figures.

Where:

Based at our stables in Great Gaddesden, our team enjoy working together - collaborating, sharing ideas and being part of a family at work. We believe in dynamic interaction and sharing a lunch table.

When: Monday - Friday 37.5 hours per week (office based)

With:

You will be working in a team of 4, reporting to the Senior Merchandiser and working closely with the Buying Team.

Your character and skills will include:

• Strong numerical and analytical skills.

• Advanced IT skills - particularly advanced Excel including lookups, pivot tables and complex formulas.

• Ideally have prior experience working with a stock management system eg Netsuite.

• Deadline focused - meeting all deadlines and time requirements; punctual and committed to the completion of each task.

• Diligent and meticulous - with strong organisational skills and attention to detail.

• Excellent communication skills - with the ability to adapt your style when appropriate – e.g. liaising with colleagues, Stores and Wholesale Customers etc. Able to demonstrate confidence and diplomacy at all times.

• Solution Provider who sees a problem but quickly identifies and recommends appropriate solutions and actions.

• Demonstrates pride - someone who really cares about delivering a high level of service.

• Resilience - able to remain calm and a good sense of humour with day-to-day challenges as they occur. Adaptable to change and flexible when needed.

Responsibilities will include:

• Providing administration support to the Merchandising team to allow for efficient and accurate reporting eg prepare Monday reports for weekly trade meeting across all sales channels to review previous week’s sales etc.

• Ongoing liaison with Logistics (Production & Planning Administrator) in order to provide Buying, Marketing and Wholesale with updates on deliveries and product launches.

• Build and maintain a strong relationship with the stores and warehouse and help resolve their queries eg check stores are receiving enough stock, editing stock levels as necessary, replenishment requirements, labelling issues, general delays etc.

• Develop a thorough working knowledge of the allocation system. Spending time analysing store sales and amending weekly allocations accordingly. Allocating ranges and reviewing stock packages for all business channels, ensuring customer demand is met and exceeded where possible.

• Producing a daily sales summary report for stores and Web, pro-actively highlighting potential successes or challenges and suggesting solutions where appropriate. Constantly updating the Senior Merchandiser and Merchandiser.

• Actioning and communicating any price changes to the relevant internal teams and our external concessions (currently 2). Updating ERP system (Netsuite) and other business critical documents such as the line lists and range plans.

• Prepare weekly/adhoc reports for the merchandising team, such as new season analysis, best seller summaries etc.

• Ongoing updates and familiarisation with all stock to ensure it is being pushed to the right areas of the business.

• Acting as the main contact for all OSPREY LONDON concessions ensuring all additional documentation is accurately updated and sent in a timely manner.

• Other adhoc duties as required.

The Role:

You will be responsible for the smooth running and success of the store. Providing and inspiring excellent, on-brand customer service to drive and exceed sales targets. Managing operational functions and developing your team to ensure maximum profitability and compliance with company procedures.

Where:

Our O2 Store

Hours:

5 days/ 40 hours per week, across Monday-Sunday and as necessitates the fulfilment of the role.

Reporting to:

Head of Retail Outlet Sales & Deputy Head of Outlet Sales

Your story so far: Experienced in customer services, preferably within luxury fashion retail, you are not only passionate about delivering great customer service but understand the importance of motivating and developing a team. Relationship building comes naturally to you, and with your drive and motivation, you are now ready to be part of a business who is going through substantial growth and is excited about the future.

Your character and skills will include:

• Strong communication skills, both verbal & written

• Exemplary sales and customer service skills

• Ability to build great relationships with internal teams and customers

• Demonstrates drive to achieve/exceed all set targets

• Strong commercial acumen

• Knowledge and understanding of luxury retail

• Good organisation and administration skills

• Problem solving skills – customer resolution

• Ability to work under pressure

• Experience in training and mentoring staff

• High standard of personal presentation

• Strong stock management skills

• A keen visual merchandiser with a critical eye

Responsibilities will include:

Sales and Service Generation:

• Achieve sales goals by forward planning and maximising opportunities

• Set and monitor store targets daily and weekly in agreement with Senior Retail Manager

• Always maintain adequate sales floor supervision ensuring excellent customer service & appropriate security

• Commercially driven to achieve all KPI & sales targets

• React promptly and efficiently to changing patterns of footfall in order to optimise trade

• Ensure company loss prevention procedures are adhered to

• Develop strong customer relationships and loyalty and inspire this amongst the team

• Develop Centre Management relationships liaising regularly regarding any marketing initiatives

• Regularly review and feedback relevant competitor activity

Staff Management:

• Manage the development of the team members, using Company training programmes to foster effective use of the customer service toolkit to improve selling skills, product knowledge etc

• Ensure all company procedures are adhered to

• Motivation of team to meet goals, supporting short- and long-term team incentives

• Regularly review performance of team through kpi’s, structured reviews and appraisals

• Manage all staffing administration including rotas, staff holidays, holiday cover and sickness etc within budget

• Responsible for the recruitment and development of store Team Members

Store Standards:

• Ensure store presentation & standards meet company requirements including full routine maintenance

• Maintain high standards of cleanliness and organisation within the store

• Ensure visual merchandising remains in line with Company guidelines, applying critical observation and making recommendations for VM improvement

• Apply critical observation and give recommendation for VM improvement

• Ensure compliance of company dress code

Operations:

• Responsible for accurately and timely completion of all store admin and reports

• Facilitate accurate deliveries, including identification and reporting of any discrepancies etc

• Manage accurate and efficient stock management, carrying out bi-annual store stock takes within company guidelines to minimise stock variances

• Effectively oversee customer queries/complaints relating to any exchanges, credits or refunds

• Maintain all store safety standards and all assessments relating to health & safety

The Role:

To assist the Store Manager with the smooth running and success of our St Albans Outlet and Osprey Home stores. Providing and inspiring excellent, on-brand customer service to drive and exceed sales targets. Assist with operational functions and supporting the development of the team to ensure maximum profitability and compliance with company procedures.

Location:

Working at our St Albans stores (set in a beautiful rural location)

Reporting to:

Store Manager

Working hours:

5 days/ 37.5 hours per week, across Monday-Sunday and as necessitates the fulfilment of the role

Experience required:

2 years+ supervisory experience within the luxury retail sector

Character and Skills:

• Strong communication skills, both verbal & written

• Exemplary sales and customer service skills

• Ability to build great relationships with internal teams and customers

• Demonstrate drive to achieve/exceed all set targets

• Strong commercial acumen

• Knowledge and understanding of luxury retail

• Good organisation and administration skills

• Comfortable working with IT systems

• Problem solving skills - customer resolution

• Ability to work under pressure

• Experience in training and mentoring staff

• High standard of personal presentation

• Strong stock management skills

• A keen visual merchandiser with a critical eye

Responsibilities will include:

Sales and Service Generation:-

• Achieve sales goals by forward planning and maximising opportunities

• Set and monitor store targets daily and weekly in agreement with Store Manager

• Maintain adequate sales floor supervision ensuring excellent customer service & appropriate security

• Commercially driven to achieve all KPI & sales targets

• React promptly and efficiently to changing patterns of footfall for optimum trade

• Ensure company loss prevention procedures are adhered to

• Develop strong customer relationships and loyalty

• Regularly review and feedback relevant competitor activity

Staff Management:-

• Assist Store Manager in the development of team members, ensuring all company procedures are adhered to

• Support Manager with Company training programmes to include effective use of ‘customer service toolkit’, selling skills, product knowledge etc

• Supervise and motivate team to meet goals, supporting short and long term team incentives

• Assist Manager with all related administration including staff rotas, staff holidays, sickness records etc.

Visual Merchandising/Store Standards:-

• Ensure store presentation and standards meet company requirements including full routine maintenance

• Maintain high standards of cleanliness and organisation within the store

• Ensure visual merchandising in line with Company guidelines, making observations and recommendations for improvement

• Monitor compliance of company dress code

• Apply critical observation and give recommendation for VM improvement

Operations

• Responsible for accurately and timely completion of all store paperwork

• Facilitate accurate deliveries including identification of any discrepancies etc

• Assist Store Manager with managing store rotas within budget including holiday cover etc

• Accurate and efficient stock management, carrying out regular store stock takes within company guidelines to minimise stock variances

• Assist with administration of product buying for Osprey Home

• Effectively oversee customer queries/complaints relating to any exchanges, credits or refunds

• Maintain all store safety standards and all assessments relating to health & safety