The Role:

Reporting to our Head of Marketing, we are looking for a Graphic Designer who can bring our brand to life visually, in an original and engaging way, to help us achieve our commercial goals. You will be helping to shape the visual identity of our brand across all visual assets from digital to store point of sale.

Where:

Based at our Head Office in Great Gaddesden

Hours:

Monday - Friday, 37.5 hours per week

Your story so far:

With a minimum of 4 - 5 years’ experience, preferably in luxury retail, your portfolio demonstrates a breadth of skills, with a strong sense of composition, typography and layout skills with an original approach to commercial briefs. You naturally have an interest in fashion trends, brands, styling and product creation and are now looking for an opportunity to enable you to take your commercial creativity to the next level.

Character & Skills:

• Excellent communication and listening skills with the ability to effectively communicate creative ideas.

• Collaborative, proactively checking in with relevant parties during the design process to ensure you are delivering to the required brief.

• Strong experience working with large-scale print materials for in-store promotions.

• Expertise in Adobe Suite.

• An ability to produce initial creative concepts with expert knowledge of photography and visual design.

• Self-motivated and flexible with a can-do attitude, quickly identifying issues, recommending appropriate solutions.

• Positive and resilient, remaining calm under pressure, with a good sense of humour.

• Planning and managing time effectively to meet all project deadlines.

our main responsibilities will be:

• Collaborating on briefs primarily with the Head of Marketing and Buying team, but also with input from the CEO and COO to bring our brand to life in a visually engaging and original way to help us achieve our commercial goals.

• Developing design concepts through to finished artwork, to a brief and on schedule, to ensure relevant departments have outstanding visual assets, typically for:

- Website homepage features, landing pages, mobile and e-shots

- Print and digital advertising campaigns including gif and animation creation

- Editing short videos

- Promotional point of sale print materials

- Logo development

- Catalogues/look-books

- Packaging development including gift-boxes

- Store decals & external window displays

• Design lead for all email marketing with HTML knowledge.

• Image and colour retouching to be completed to brand standards.

• Create paid social media ads.

• General art working and house-keeping duties, including managing Dropbox, Adobe Software team account and additional backup systems.

• Signing off product photography ensuring assets are correct sizes, dimensions and filed correctly.

• Ensuring final brand campaign assets are correct sizes, dimensions and filed correctly.

• Undertake store visits to identify and anticipate market and industry trends and opportunities.

• Managing the flow of artwork to our packaging suppliers, ensuring timeframes and expectations are met.

• Managing relationships with our printers, both in the UK and overseas to ensure appropriate quality and cost standards.

• Working closely with the wider Marketing team to develop on-brand graphics for special projects as needed.

• Updating brand guidelines where necessary.

The Role:

This role owns the day-to-day commercial performance of our ecommerce website.

You are accountable for trading performance, conversion, product performance and on-site execution. This is a hands-on role, focused on active trading, continuous optimisation, and turning insight into measurable revenue and profit growth.

This is not a reporting or “site maintenance” role. You will own the number, identify opportunities, execute change, and measure impact.

Where:

Based at our Head Office in Great Gaddesden

Hours:

Monday - Friday, 37.5 hours per week

Character & Skills:

• 4-5 years’ experience using platforms such as Shopify, Centra & CRO, testing and merchandising tools such as AB Tasty, Nosto, Depict etc

• Commercially sharp and comfortable owning revenue and conversion targets

• Naturally analytical, but action-oriented - insight only matters if it changes outcomes

• Obsessed with the customer journey, funnel performance and removing friction

• Confident making decisions based on data, not just opinion

• Calm under pressure, organised, and able to prioritise what actually moves the needle

• Comfortable working cross-functionally and challenging when needed

• Confident working with large datasets and performance reports

• Experience trading an ecommerce website end-to-end, ideally in full price retail, fashion or lifestyle

The Role:

This role exists to continuously improve how our systems, data, and processes work together to support profitable growth and operational efficiency across the business.

The focus is on optimising the system landscape, simplifying workflows, improving data quality and automation, and ensuring the business is getting full value from the platforms it already owns introducing new systems only where there is a clear commercial case.

The role acts as a bridge between technology and the wider business, ensuring systems are designed, configured, and used in a way that genuinely supports teams day-to-day and scales with growth.

Where:

Based at our Head Office in Great Gaddesden

Hours:

Monday - Friday, 37.5 hours per week

Character & Skills:

• 3+ years hands-on experience in a UK retail business using systems such as NetSuite (ERP), Centra (Ecommerce), WMS, POS, integration platforms and BI 

• Strong analytical skills, including advanced Excel

• Experience analysing business processes and translating them into system and workflow improvements

• Degree educated (or equivalent experience)

• Naturally curious about how systems and processes really work, not just how they were designed to work

• Enjoys untangling complexity and replacing it with simple, repeatable, well-documented processes

• Thinks commercially about systems investment, ROI, and total cost of ownership

• Always calm, structured, and credible when working with stakeholders across multiple departments

• Being comfortable challenging existing ways of working where they no longer serve the business

The Role:

Responsible for developing and executing customer relationship strategies through the use of data-driven CRM campaigns, lifecycle marketing and SMS.

Where:

Based at our stables in Great Gaddesden, our team enjoys working together - collaborating, sharing ideas and being part of a family at work.

Hours:

Monday - Friday (37.5 hours per week

Reporting to:

Head of Marketing

Character & Skills:

• At least 2-3 years’ experience building, implementing, and improving campaigns through an ESP (ideally Ometria)

• Strong excel competency and analytical skills to interpret data and translate insight into actionable strategies

• Ability to write clear, engaging, and on-brand CRM communications (email & SMS)

• Customer-centric mindset prioritising the customer experience and needs

• Flexible and agile in adjusting strategies based on changing customer behaviour, feedback, or business priorities

• Comfortable working cross-functionally with marketing, ecommerce and merchandising teams

• Excellent reporting skills with the ability to create dashboards, reports, and KPIs for management

• Understands sales & customer retention strategies and how to drive sales, cross-sell, and retain customers

• Familiarity with automation email campaigns, loyalty programs, and customer engagement strategies

Your main responsibilities will be:

• Own email briefing process end-to-end working with graphic designer to deliver engaging content that drives key CRM metrics

• Plan, build, & send email & SMS campaigns, including segmentation, scheduling, and QA. Ensure all campaigns are delivered accurately and on time in line with the marketing calendar

• Create and manage audience segments based on customer behaviour, lifecycle stage and purchase history. Use segmentation to improve relevance, engagement and conversion

• Track CRM performance metrics such as open rate, CTR, CTOR, conversion, and revenue contribution. Produce regular reports with clear insights and recommendations for optimisation

• Maintain and optimise automated flows (welcome, post-purchase, browse/cart abandonment, re-engagement), whilst identifying new automations to drive revenue and maximise lifetime value of customers

• Maintain accurate customer data and support GDPR-compliant practices within the CRM platform.

• Work closely with Marketing and Ecommerce team to align messaging, timing and creative assets

• Work with Head of Marketing to define and roll-out a customer loyalty/VIP programme

• Manage, plan, and write SMS notifications based on trade opportunities and customer moments

• Stay up to date with new Ometria platform features and email best practices

What does success look like?

• Increased customer engagement and retention through data-driven CRM initiatives

• Accurate, insightful CRM reporting that supports commercial decisions

• Seamless execution of CRM campaigns aligned with business objectives and deadlines

• Continuous optimisation of customer journeys and communications

KPIs:

• To increase active customers over LTM and increase LTV

• Track human engagement metrics such as Click-to-Open Rate and Click-Through Rate across campaigns and flows to check relevancy

• Revenue driven by CRM channels (email and SMS), including share of total online revenue. Tying CRM activity to commercial impact while still focusing on retention

The Role:

You will be responsible for the smooth running and success of both our Radlett & St Albans stores. Providing and inspiring excellent, on-brand customer service to drive and exceed sales targets. Managing operational functions and developing the teams to ensure maximum profitability and compliance with all company procedures.

Location:

Radlett & St Albans (both set in beautiful rural locations)

Working hours:

5 days/ 37.5 hours per week, across Monday-Sunday and as necessitates the fulfilment of the role. Part-time hours will be considered with a minimum of 24 hours, working flexibly.

Reporting to:

Head of Retail Outlet Sales & Deputy Head of Outlet Sales

Experience required:

With a minimum of 2 years’ store management experience, preferably within luxury fashion retail, you are not only passionate about delivering great customer service but understand the importance of motivating and developing a team. Relationship building comes naturally to you, and with your drive and motivation, you are now ready to be part of a business who is going through substantial growth and is excited about the future.

Character and Skills:

• Strong communication skills, both verbal and written, with a natural ability to build great relationships with customers and team

• Exemplary sales and customer service skills

• A drive to achieve and exceed all set targets

• Strong commercial acumen with a good understanding of luxury retail

• Good organisation and administration skills with the ability to work under pressure

• Good problem-solving and customer resolution skills

• Experience in training and mentoring staff

• A keen visual merchandiser with a critical eye and high standards

• Strong stock management skills

• Current driving licence and car driver

MAIN DUTIES & RESPONSIBLITIES TO INCLUDE BUT NOT TO BE CONFINED TO:

Sales and Service Generation:

• Achieve sales goals by forward planning and maximising opportunities

• Set and monitor store targets daily and weekly in agreement with Senior Managers

• Always maintain adequate sales floor supervision ensuring excellent customer service and appropriate security

• Commercially driven to achieve all KPI & sales targets

• React promptly and efficiently to changing patterns of footfall in order to optimise trade

• Ensure company loss prevention procedures are adhered to

• Develop strong customer relationships and loyalty and inspire this amongst the team

• Regularly review and feedback relevant competitor activity

Staff Management:

• Manage the development of the team members, using Company training programmes to foster effective use of the customer service toolkit to improve selling skills, product knowledge etc

• Ensure all company procedures are adhered to

• Motivation of team to meet goals, supporting short- and long-term team incentives

• Regularly review performance of team through KPIs, structured reviews and appraisals

• Manage all staffing administration including rotas, staff holidays, holiday cover and sickness etc within budget

• Responsible for the recruitment and development of store Team Members

Store Standards:

• Ensure store presentation & standards meet company requirements including full routine maintenance

• Maintain high standards of cleanliness and organisation within the store

• Ensure visual merchandising remains in line with Company guidelines, applying critical observation and making recommendations for VM improvement

• Apply critical observation and give recommendation for VM improvement

• Ensure compliance of company dress code

• Develop relationships with the Marketing team, liaising regularly regarding any marketing initiatives

Operations:

• Responsible for accurately and timely completion of all store admin and reports

• Facilitate accurate deliveries, including identification and reporting of any discrepancies etc

• Manage accurate and efficient stock management, carrying out bi-annual store stock takes within company guidelines to minimise stock variances

• Effectively oversee customer queries/complaints relating to any exchanges, credits or refunds

• Maintain all store safety standards and all assessments relating to health & safety.

The Role:

To assist the Store Manager with the smooth running and success of our St Albans Outlet and Osprey Home stores. Providing and inspiring excellent, on-brand customer service to drive and exceed sales targets. Assist with operational functions and supporting the development of the team to ensure maximum profitability and compliance with company procedures.

Location:

Working at our St Albans stores (set in a beautiful rural location)

Reporting to:

Store Manager

Working hours:

5 days/ 37.5 hours per week, across Monday-Sunday and as necessitates the fulfilment of the role

Experience required:

2 years+ supervisory experience within the luxury retail sector

Character and Skills:

• Strong communication skills, both verbal & written

• Exemplary sales and customer service skills

• Ability to build great relationships with internal teams and customers

• Demonstrate drive to achieve/exceed all set targets

Strong commercial acumen

• Knowledge and understanding of luxury retail

• Good organisation and administration skills

• Comfortable working with IT systems

• Problem solving skills - customer resolution

• Ability to work under pressure

• Experience in training and mentoring staff

• High standard of personal presentation

• Strong stock management skills

• A keen visual merchandiser with a critical eye

Responsibilities will include:

Sales and Service Generation

• Achieve sales goals by forward planning and maximising opportunities

• Set and monitor store targets daily and weekly in agreement with Store Manager

• Maintain adequate sales floor supervision ensuring excellent customer service & appropriate security

• Commercially driven to achieve all KPI & sales targets

• React promptly and efficiently to changing patterns of footfall for optimum trade

• Ensure company loss prevention procedures are adhered to

• Develop strong customer relationships and loyalty

• Regularly review and feedback relevant competitor activity

Staff Management

• Assist Store Manager in the development of team members, ensuring all company procedures are adhered to

• Support Manager with Company training programmes to include effective use of ‘customer service toolkit’, selling skills, product knowledge etc

• Supervise and motivate team to meet goals, supporting short and long term team incentives

• Assist Manager with all related administration including staff rotas, staff holidays, sickness records etc

Visual Merchandising/Store Standards

• Ensure store presentation and standards meet company requirements including full routine maintenance

• Maintain high standards of cleanliness and organisation within the store

• Ensure visual merchandising in line with Company guidelines, making observations and recommendations for improvement

• Monitor compliance of company dress code

• Apply critical observation and give recommendation for VM improvement

Operations

• Responsible for accurately and timely completion of all store paperwork

• Facilitate accurate deliveries including identification of any discrepancies etc

• Assist Store Manager with managing store rotas within budget including holiday cover etc

• Accurate and efficient stock management, carrying out regular store stock takes within company guidelines to minimise stock variances

• Assist with administration of product buying for Osprey Home

• Effectively oversee customer queries/complaints relating to any exchanges, credits or refunds

• Maintain all store safety standards and all assessments relating to health & safety