The role:

A creative and commercially minded Social Media Assistant who lives and breathes fashion. This is a brilliant opportunity for someone with 1–2 years of experience in managing social channels and influencer marketing, who is looking to grow with a brand long-term.

Supporting the day-to-day management of our social media channels, with a strong focus on content creation—filming and editing Reels, spotting trends, and asking the right questions to push things forward. A good eye for product, always thinking about how best to showcase it through content. This is a role for a true creative who combines aesthetic instinct with an analytical and strategic approach. 

Where:                        

Based at our stables in Great Gaddesden, our team enjoys working together - collaborating, sharing ideas and being part of a family at work. 

When: 

Monday - Friday (37.5 hours per week)

With:    

Reporting to the Head of Marketing

Your character and skills will include:

• A marketing degree or relevant qualification. 

• A true love of fashion with a natural feel for product and storytelling. 

• A commercial mindset with an instinct for what drives engagement and sales. 

• Fluent across social media platforms, with proven ability to film, edit and produce engaging content. 

• Confident in sharing ideas, asking questions, and thinking one step ahead. 

• A team player who’s collaborative but also self-motivated. 

• Highly organised with great time management skills. 

• Comfortable building relationships internally and externally. 

• Strong written and visual communication skills. 

• A meticulous eye for detail and excellent English. 

• Confident using Excel, Outlook, Instagram, TikTok, and social media scheduling tools (e.g. Later, Planoly, Tailwind, etc.) 

Responsibilities will include:

• Create engaging and visually impactful content across TikTok, Instagram and more—especially video-first formats like Reels. 

• Work closely with the Marketing Manager to brainstorm and execute content ideas aligned with our marketing goals and seasonal campaigns. 

• Stay on the pulse of what’s trending, always thinking about how we can creatively respond with brand-relevant content. 

• Support brand photoshoots, pulling together relevant product and styling requirements. 

• Track performance metrics, report findings and use insights to optimise future posts. 

• Prepare and schedule content in Later.com; manually post Stories and Reels. 

• Manage community engagement by responding to DMs, comments and inboxes on Instagram and Facebook. 

• Support influencer gifting—identifying creators, pitching ideas, managing relationships and tracking content delivery. 

• Join regular team meetings and contribute ideas to campaigns and strategy. 

• Attend weekly 1:1s with the Marketing Manager or Head of Marketing to review priorities, performance and growth areas. 

 Deliverables: 

• Once content is signed off, regularly schedule reels and other forms of content via our scheduling tool, ensuring they are optimised for various social media platforms. 

• Documentation of trending topics, hashtags, and challenges relevant to the target audience. 

• Reports analysing the performance of content, including engagement metrics and recommendations for improvement. 

• Collaboration with the marketing team on the development and execution of content campaigns. 

Success Criteria: 

• Timely reporting to the Head of Marketing on project progress, including collaboration efforts and adherence to deadlines. 

• Consistent production of high-quality content that resonates with the target audience. 

• Increase in engagement metrics, including likes, comments, shares, and followers. 

• Positive feedback from the marketing team and wider stakeholders on the quality and effectiveness of creative content. 

• Ability to adapt quickly to changing trends and capitalise on opportunities for growth in the social media landscape. 

The role:

Reporting to our Customer Services Supervisor, you will be responsible for delivering exceptional customer service over the phone and by email, ensuring our customers receive a great shopping experience that befits our luxury brand.

Where:                        

Based at our Head Office in Great Gaddesden and our Distribution Centre in Hemel Hempstead as and when required. (office-based role)

When: 

Monday - Friday 37.5 hours per week.

Your character and skills will include:

· An ability to communicate with customers easily and effectively, with strong negotiation skills.

·        A love of dealing with people and keen to always deliver high levels of customer service whilst seizing sales opportunities.

·        Enthusiastic and passionate about the brand; confident in sharing our story with customers.

·        Highly organised with an ability to prioritise.

·        Flexible attitude with an ability to implement solutions and cope well under pressure.

·        Excellent written and verbal communication.

·        Previous experience of Customer Services systems such as Zendesk and Netsuite is preferable but not essential.

·        Computer literate with good knowledge of excel; basic knowledge of Photoshop would be an advantage.

·        Good verbal and written communication skills

·        Team player with a flexible ‘can-do’ attitude

·        Willing to work in a physically demanding environment

·        Good attention to detail with a tidy work ethic

·        Awareness and understanding of working to strict health and safety guidelines

Responsibilities will include:

Customer Service:

·        Assist with all customer queries including order enquiries, faulty goods, returns, complaints, product information and personal shopping via phones, emails (Zendesk) and live chat.

·        Resolve all queries quickly, efficiently with a satisfactory result for the customer within company standards.

·        Ensure customer feedback is promptly communicated to the appropriate channels within the business.

·        Provide support and comprehensive product information to customers representing our luxury brand.

·        Build relationships with customers, assist them with making purchasing decisions and provide them with the service expected from a luxury brand.

·        Look for cross-selling opportunities to increase individual purchase value and overall sales.

·        Always identify opportunities to enhance the customer experience and turn any dissatisfied customers into happy customers.

Web & mail order fulfilment:

·        Using your product knowledge and sales skills to introduce appropriate products to customers and confidently take their orders over the phone.

·        Check payments and orders to ensure any fraudulent activity is dealt with appropriately to protect company from any losses.

·        Produce/complete daily report of CS departmental statistics.

·        Occasional liaison with other marketplace accounts regarding deliveries eg Next, Debenhams.

·        Liaise with other teams regarding any trends or customer feedback on products.

·        Manage all customer queries regarding returns, refunds, exchanges and replacements and liaise with the Returns team

·        Ensure customer returns are converted into an exchange wherever possible.

Other duties:

·        Provide support to other departments as required, including the Marketing Web team with loading products on the website and the Distribution Centre during peak times.