Careers
OSPREY LONDON is an independent luxury leather company with a big heart and even bigger plans. From office administration to supplier liaison, managing stores to co-ordinating customer deliveries, this is a customer-focused and forward-thinking organisation.
Loyalty, flexibility, a keenness to roll up the sleeves & get on with whatever comes our way are all traits that we value as is an attention to detail and a real commitment to customer service. If you love design, craftsmanship and quality, we can't think of a better place to work.
In exchange we offer a highly competitive salary and benefits package. We are always keen to hear from talented individuals so if you are applying to us speculatively, please forward your CV and a short covering letter by email to: recruitment@ospreylondon.com. If you are applying for a role advertised on this page, please follow the instructions below. Best of luck!
CUSTOMER SERVICE ADVISOR
Where? Our Head Office in Luton (moving to Hemel/Hempstead/Great Gaddesden Autumn 2021)
With? Customer Service Team
Working Hours? 37.5 hours or as necessitates the role
Reporting to? Customer Services Manager
Your overall responsibility is...
To deliver exceptional customer service over the phone, live chat and by email ensuring customers receive a great shopping experience that befits our luxury brand, whilst fulfilling all website orders in a timely and accurate fashion.
CUSTOMER SERVICES MANAGER
Where? Our Head Office in Luton and/or our studios at Great Gaddesden Summer 2021
With? Customer Services Team
Working Hours? 37.5 hours or as necessitates the role
Reporting to? Head of Ecommerce
The role...
This pivotal role will be responsible for helping to create and shape our new Customer Services framework to support our future growth and will manage all touchpoints with customers so that we exceed their expectations.
OFFICE ADMINISTRATOR
Where: Our Studio in Great Gaddesden (initially Luton for few weeks)
With: HR Team
When: Monday – Friday (09:00- 17:30 – may be flexible)
Reporting to: Office Manager/HR Advisor
The role:
Working within the HR function you will be supporting the Office Manager/HR Advisor with all relevant administration for both our Stores and Head Office.
MERCHANDISER
Where: Our Head Office in Luton and/or Studios in Great Gaddesden
With: Merchandising & Buying teams
When: Monday – Friday (37.5 hours or as necessitates the role)
Reporting to: CEO and COO
BUYER
Where: Our Studios in Great Gaddesden and/or Luton office
With: Merchandising & Buying teams
When: Monday – Friday (37.5 hours or as necessitates the role)
Reporting to: CEO and COO
GRAPHIC DESIGNER
Where: Our Studios in Great Gaddesden and/or Luton office
With: Marketing Department
When: Monday – Friday (37.5 hours or as necessitates the role)
Reporting to: Marketing Director
DEPUTY STORE MANAGER
Where: Street - Clarks Village
With: Retail Team
When: Approx. 20 hours per week/5 days, across Monday-Sunday and as necessitates the fulfilment of the role
Reporting to: Store Manager
MARKETING EXECUTIVE
Where? Our Head Office in Luton and/or our studios at Great Gaddesden
With? Marketing Team
Working Hours? 37.5 hours or as necessitates the role
Reporting to? Marketing Director
The role...
Supporting the marketing and promotional activity of our brand, this exciting new role focuses on the implementation of our marketing strategy to drive sales and customer engagement.
WHOLESALE ACCOUNT MANAGER
Where? Our Head Office in Luton and/or our studios at Great Gaddesden
With? Product Development Team
Working Hours? Monday – Friday (37.5 hours or as necessitates the role)
Reporting to? CEO & Senior Range Planner
The role...
Working as part of a busy dynamic team who are responsible for the development and management of our growing wholesale business, both new and existing accounts. You will have responsibility for the administration and curation of all elements of our wholesale business providing detailed commercial analysis when required. Responsibility for ensuring everything runs like clockwork by being super organised and building strong and trustworthy relationships with all relevant internal and external parties.
ACCOUNTS PAYABLE CLERK
Where? Our Head Office in Luton and/or our studios at Great Gaddesden
With? Finance Department
Working Hours? Monday – Friday (37.5 hours or as necessitates the role)
Reporting to? Finance Assistant
The role...
This critical role is primarily responsible for the effective processing of all accounts payable transactions, ensuring all invoices are processed accurately and in a timely fashion. Working within a small Finance team who are committed to achieving their objectives and supporting each other as and when required.
EMAIL MARKETING EXECUTIVE
Where: Head Office
Working Hours: Monday – Friday 37.5 hours per week
Due to continued growth within our business, we have an exciting new, business-critical role working within our dynamic digital team.
Your enthusiasm and passion for digital email marketing will enable you to manage the development and deployment of the full end-to-end email marketing activity for our rapidly growing ecommerce channel and premium & hybrid store channels.
Your story so far...
You have 3+ years’ experience in B2C email marketing and CRM where you’ve been serving great content to appropriate audiences to drive sales. You’re able to demonstrate an understanding for tone of voice and variances thereof for different audiences. While a degree is desired, we know that experience comes from many avenues, so it’s not necessarily a deal breaker.
Key Characteristics for success....
- A strong commercial sense of what sells in terms of customer segmentation, product selection, timing and content
- Creative flair in turning every email touch point into an engaging buying experience for our customers through copy and images
- An excellent standard of English. Your use of the written word, along with your spelling and grammar should be second to none
- An analytical mind to evaluate performance with a view to continuously improving and leveraging for future activity
- Adaptability: able to evolve with the pace of the digital world
- You take pride in your work, with a strong commitment to maintaining exacting standards, even when the pressure is on
- Team player: in order to get results, you are able to take people with you and can adapt your communication for your different stakeholders
STORE MANAGER - RINGWOOD
Where: Our Ringwood Store
Working Hours: 40 hours per week across 5 days, Monday – Sunday as necessitates the fulfilment of the role
Reporting to: Our Head of Outlet Retail and the Senior manager
Is responsible for the smooth running and success of the store, your outstanding sales skills and true grit will drive you to exceed all targets set. Providing excellent, on brand customer service is at the forefront of this role so a strong initiative and good people skills will allow you to successfully develop a team and maximise sales.
Your story so far...
You will have been working as a Manager or Supervisor for a minimum of 2 years preferably within the luxury retail sector, where you have a proven track record of meeting and exceeding all sales targets and KPI’s.
You are able to demonstrate your ability to motivate a team to maximise sales opportunities through delivery of exceptional customer service skills.
Key Characteristics for success...
- Good commercial instinct, able to use creativity to find and seize sales opportunities
- Highly self-motivated and a positive thinker, driven by targets and able to motivate and inspire the team
- Strong customer engagement to build customer loyalty
- Strong proven leadership and mentoring skills; able to effectively train team members to maximise their potential
- Dynamic communication skills, able to effectively support and engage confidently at all levels, both internally and externally
- Sound organisational skills to ensure the store is performing at its best and all admin and stock management remain accurate
DEPUTY STORE MANAGER
Where: Our Cheshire Oaks Store
Working Hours: 30 hours per week/ 5 days, across Monday – Sunday as necessitates the fulfilment of the role
Reporting to: Store Manager
To actively assist the store manager with the smooth running of the store, from supervising & motivating the team to finding innovative and strategic ways to develop sales. Providing excellent customer service to ensure each customer receives a personal, on brand experience.
Your story so far...
You will have proven sales experience, as well as at least one year retail supervisory experience, preferably within a luxury retail sector. A good standard of English and Mathematical skills is also important.
Key Characteristics for success...
- Good commercial instinct, able to use creativity to find and seize all sales opportunities
- Strong proven mentoring and leadership skills, able to effectively develop and train team members, creating real team spirit
- A strong, dynamic communicator who demonstrates confidence with both customers and team members, happy to share our brand story to effectively engage customers
- Excellent organisational skills to ensure store admin and stock management remain accurate
SUPPORT MANAGER / EXPERIENCED DEPUTY MANAGER
Where: Our Ringwood Store
Working Hours: 40 hours per week/ 5 days, across Monday – Sunday as necessitates the fulfilment of the role
Reporting to: Store Manager
To support with the managing of our new luxury lifestyle store. Providing excellent, on brand customer service is at the forefront of this role so a strong initiative and excellent people skills will allow you to successfully aid in the development of the team and maximise sales.
Your story so far...
You will have been working as a Deputy Manager, preferably within the luxury retail sector, where you have a proven track record of meeting and exceeding all sales targets and KPI’s.
You are able to demonstrate your ability to motivate a team to maximise sales opportunities through delivery of exceptional customer service skills.
Key Characteristics for success...
- Dynamic communication and collaboration skills, able to effectively support and engage confidently at all levels
- Good commercial instinct, able to use creativity to find and seize sales opportunities
- Highly self-motivated and a positive thinker, driven by targets and able to motivate and inspire the team
- Strong proven leadership and mentoring skills; able to effectively support in training team members to maximise their potential
SALES CONSULTANT - RINGWOOD
Where: Our RIngwood Store
Working Hours: As agreed, across Monday – Sunday as necessitates the fulfilment of the role
Reporting to: Store Manager
Our Sales Consultant...
Consistently provides excellent OSPREY LONDON customer service, collaborating with store team to give an exceptional client orientated experience whilst maximising sales opportunities.
Your story so far…
Experience working in a sales environment is preferable. You will also have strong communication and practical everyday mathematical skills.
Key characteristics for success…
- A natural communicator who can collaborate effectively with both the store team and customers
- Excellent accuracy skills to ensure stock management and customer purchases are processed correctly
- Able to build great relationships in order to deliver excellent, personal customer service consistently
- Sales focused and determined to drive sales forward and exceed all set targets
- Positive and a ‘can-do’ attitude; a genuine passion for the brand
PART-TIME PACKING ASSISTANT
Where? Our head office in Luton, two minutes from the station
With? Our pick/pack team
When? Up to 20hrs/week, Monday – Friday (08:00-16:30)
Reporting to? Customer Services Manager
The role...
Joining a hardworking, busy and dynamic team who are determined that orders are sent out quickly and to our high standards. If you are looking for flexible work and think you will fit into the team please click 'APPLY' and email us your details.
We think OSPREY LONDON is a pretty special place to work and we’re always on the lookout for exceptional individuals to join our friendly head office team. So if none of the above roles sound right for you, please do still get in touch, particularly for the following areas:
Online Packing Team