Careers

OSPREY LONDON is an independent luxury leather company with a big heart and even bigger plans. From office administration to supplier liaison, managing stores to co-ordinating customer deliveries, this is a customer-focused and forward-thinking organisation.

Loyalty, flexibility, a keenness to roll up the sleeves & get on with whatever comes our way are all traits that we value as is an attention to detail and a real commitment to customer service. If you love design, craftsmanship and quality, we can't think of a better place to work.

In exchange we offer a highly competitive salary and benefits package. We are always keen to hear from talented individuals so if you are applying to us speculatively, please forward your CV and a short covering letter by email to: recruitment@ospreylondon.com. If you are applying for a role advertised on this page, please follow the instructions below. Best of luck!

CUSTOMER SERVICES ADVISOR

Where: Our Head Office in Luton

With: Customer Services Team

Working Hours: Monday – Friday (37.5 hours or as necessitates the role)

 

Your overall responsibility is...

To deliver exceptional customer service over the phone, live chat and by email ensuring customers receive a great shopping experience that befits our luxury brand, whilst fulfilling all website orders in a timely and accurate fashion.

EMAIL MARKETING EXECUTIVE

Where: Head Office

Working Hours: Monday – Friday 37.5 hours per week

Due to continued growth within our business, we have an exciting new, business-critical role working within our dynamic digital team.

Your enthusiasm and passion for digital email marketing will enable you to manage the development and deployment of the full end-to-end email marketing activity for our rapidly growing ecommerce channel and premium & hybrid store channels.

Your story so far...

You have 3+ years’ experience in B2C email marketing and CRM where you’ve been serving great content to appropriate audiences to drive sales. You’re able to demonstrate an understanding for tone of voice and variances thereof for different audiences. While a degree is desired, we know that experience comes from many avenues, so it’s not necessarily a deal breaker.

Key Characteristics for success....

• A strong commercial sense of what sells in terms of customer segmentation, product selection, timing and content
• Creative flair in turning every email touch point into an engaging buying experience for our customers through copy and images
• An excellent standard of English. Your use of the written word, along with your spelling and grammar should be second to none
• An analytical mind to evaluate performance with a view to continuously improving and leveraging for future activity
• Adaptability: able to evolve with the pace of the digital world
• You take pride in your work, with a strong commitment to maintaining exacting standards, even when the pressure is on
• Team player: in order to get results, you are able to take people with you and can adapt your communication for your different stakeholders

STORE MANAGER - RINGWOOD

Where: Our Ringwood Store

Working Hours: 40 hours per week across 5 days, Monday – Sunday as necessitates the fulfilment of the role

Reporting to: Our Head of Outlet Retail and the Senior manager

Is responsible for the smooth running and success of the store, your outstanding sales skills and true grit will drive you to exceed all targets set.  Providing excellent, on brand customer service is at the forefront of this role so a strong initiative and good people skills will allow you to successfully develop a team and maximise sales.

Your story so far...

You will have been working as a Manager or Supervisor for a minimum of 2 years preferably within the luxury retail sector, where you have a proven track record of meeting and exceeding all sales targets and KPI’s.

You are able to demonstrate your ability to motivate a team to maximise sales opportunities through delivery of exceptional customer service skills.

Key Characteristics for success...

• Good commercial instinct, able to use creativity to find and seize sales opportunities
• Highly self-motivated and a positive thinker, driven by targets and able to motivate and inspire the team
• Strong customer engagement to build customer loyalty
• Strong proven leadership and mentoring skills; able to effectively train team members to maximise their potential
• Dynamic communication skills, able to effectively support and engage confidently at all levels, both internally and externally
• Sound organisational skills to ensure the store is performing at its best and all admin and stock management remain accurate

DEPUTY STORE MANAGER

Where: Our Cheshire Oaks Store

Working Hours: 30 hours per week/ 5 days, across Monday – Sunday as necessitates the fulfilment of the role

Reporting to: Store Manager

To actively assist the store manager with the smooth running of the store, from supervising & motivating the team to finding innovative and strategic ways to develop sales. Providing excellent customer service to ensure each customer receives a personal, on brand experience.

Your story so far...

You will have proven sales experience, as well as at least one year retail supervisory experience, preferably within a luxury retail sector. A good standard of English and Mathematical skills is also important.

Key Characteristics for success...

• Good commercial instinct, able to use creativity to find and seize all sales opportunities
• Strong proven mentoring and leadership skills, able to effectively develop and train team members, creating real team spirit
• A strong, dynamic communicator who demonstrates confidence with both customers and team members, happy to share our brand story to effectively engage customers
• Excellent organisational skills to ensure store admin and stock management remain accurate

SUPPORT MANAGER / EXPERIENCED DEPUTY MANAGER

Where: Our Ringwood Store

Working Hours: 40 hours per week/ 5 days, across Monday – Sunday as necessitates the fulfilment of the role

Reporting to: Store Manager

To support with the managing of our new luxury lifestyle store. Providing excellent, on brand customer service is at the forefront of this role so a strong initiative and excellent people skills will allow you to successfully aid in the development of the team and maximise sales.

Your story so far...

You will have been working as a Deputy Manager, preferably within the luxury retail sector, where you have a proven track record of meeting and exceeding all sales targets and KPI’s.

You are able to demonstrate your ability to motivate a team to maximise sales opportunities through delivery of exceptional customer service skills.

Key Characteristics for success...

• Dynamic communication and collaboration skills, able to effectively support and engage confidently at all levels
• Good commercial instinct, able to use creativity to find and seize sales opportunities
• Highly self-motivated and a positive thinker, driven by targets and able to motivate and inspire the team
• Strong proven leadership and mentoring skills; able to effectively support in training team members to maximise their potential

SALES CONSULTANT - RINGWOOD

Where: Our RIngwood Store

Working Hours: As agreed, across Monday – Sunday as necessitates the fulfilment of the role

Reporting to: Store Manager

Our Sales Consultant...

Consistently provides excellent OSPREY LONDON customer service, collaborating with store team to give an exceptional client orientated experience whilst maximising sales opportunities.

Your story so far…

Experience working in a sales environment is preferable. You will also have strong communication and practical everyday mathematical skills.

Key characteristics for success…

• A natural communicator who can collaborate effectively with both the store team and customers
• Excellent accuracy skills to ensure stock management and customer purchases are processed correctly
• Able to build great relationships in order to deliver excellent, personal customer service consistently
• Sales focused and determined to drive sales forward and exceed all set targets
• Positive and a ‘can-do’ attitude; a genuine passion for the brand

PART-TIME PACKING ASSISTANT

Where? Our head office in Luton, two minutes from the station

With? Our pick/pack team

When? Up to 20hrs/week, Monday – Friday (08:00-16:30)

Reporting to? Customer Services Manager

The role...

Joining a hardworking, busy and dynamic team who are determined that orders are sent out quickly and to our high standards. If you are looking for flexible work and think you will fit into the team please click 'APPLY' and email us your details.

We think OSPREY LONDON is a pretty special place to work and we’re always on the lookout for exceptional individuals to join our friendly  head office team. So if none of the above roles sound right for you, please do still get in touch, particularly for the following areas:

Online Packing Team