In these Terms, OSPREY and OSPREY LONDON refer to brands, products and services owned by Graeme Ellisdon Limited, registered to The Hoo (Stables) Ledgemore Lane, Great Gaddesden, Hemel Hempstead, England, HP2 6HD (please note this is not our correspondence or returns address), company registration number 03056677 (England & Wales), hereafter referred to as OSPREY LONDON. This website and its pages represent an invitation to treat. These terms apply to all orders placed and an agreement to sell you the product is made on the basis of these terms when we accept your order through this website.

The description of the product, the price, currency, insurance and delivery costs are set out on the order page.

OSPREY LONDON continually aims to improve our products and so design changes may be made at any time. OSPREY LONDON will endeavour to keep this website up to date but information and designs provided on this website are for your information only and are subject to change without notice.

Any pictures on this website are as accurate as possible, but there are technical limitations and differences in screens/monitors, and due to the nature of the OSPREY LONDON products and the quality of the raw materials, slight variations in colour and texture must be expected.

OSPREY LONDON will endeavour to allow uninterrupted access to this website, but due to the nature of the Internet and other factors, access may be suspended, restricted or terminated at any time and without notice.

These terms will be governed by and construed in accordance with English law and you submit to the exclusive jurisdiction of the English courts.

The copyright, design rights, trademarks (whether registered or not), patents (whether registered or not) and any and all other intellectual property rights including the software, and source code (the "Intellectual Property Rights") in material contained on this website, including without limitation any designs comprising the products or any part of them, are the property of OSPREY LONDON or its licensors and you have no rights, title or interest in the Intellectual Property Rights. No material on this website may be reproduced or redistributed without our prior written permission.

Except in respect of death or personal injury caused by OSPREY LONDON negligence, OSPREY LONDON shall not be liable to you for any loss or damage (such term to include without limitation economic loss, administrative and overhead costs, loss of profits (whether direct or indirect), business, contracts, revenues, goodwill, production and anticipated savings of every description, loss).

OSPREY LONDON shall not be liable to you by reason of any delay in performing, or any failure to perform, any obligations of OSPREY LONDON in relation to the product if the delay or failure was due to any cause beyond the reasonable control of OSPREY LONDON.

OSPREY LONDON's liability to you in all other instances shall not exceed the value of the product ordered by you.

• All emails shall be to the address you provide to us. Please inform us of any changes.

• As part of good internet security, you are strongly advised to use a unique password on this, and every, website.

• Your username and password are personal to you and should not be transferred. Any breach of security of a password or username must be notified to us immediately.

• This service only applies to internet orders and is limited to the products on the website. For a wider selection of OSPREY LONDON products, please visit one of our retail stores.

• Orders are accepted at the discretion of OSPREY LONDON. If the product is available, if the order reflects the correct current pricing, if you are based in a country to which OSPREY LONDON is able to sell and provided your credit or account card is legally registered to you and authorised for the transaction, the order will normally be accepted.

• Should the above conditions not be met, OSPREY LONDON reserves the right not to fulfil your order and will refund any payment made. Please see the Payment section below.

• The price quoted to you at the time we confirm your order will remain valid for 14 days from that time, provided the correct price has been displayed. OSPREY LONDON will be unable to honour an incorrect price that was displayed due to either human or technical error. If the price changes between that period and the delivery date, OSPREY LONDON will confirm the new price with you by e-mail before continuing.

• OSPREY LONDON will confirm receipt of your order through the automatic screen acknowledgement. Please note that the order can only then be accepted provided the product is available, correctly priced, and you are in a country to which OSPREY LONDON is able to sell, and that your payment method is authorised for the transaction.

• We will not ask you for any payment until OSPREY LONDON has ensured that all the products in your shopping basket have been accepted. OSPREY LONDON endeavours to offer a high level of security for payments and therefore your payment details are automatically encrypted when you enter them.

• You can pay for your order using Visa, MasterCard, American Express, PayPal, Apple Pay, Google Pay, Klarna or Clearpay. We reserve the right to refer any transaction to the bank against which a card is registered.

• All prices include VAT as applicable, and our VAT number is GB 287 1702 85

• All of your account information, username, password, and other sensitive information is encrypted during payment and no payment details are stored on our website.

• Promotional and discount codes are not valid on full-price items unless specified otherwise in promotional materials. Excludes non-brand items and gift vouchers.

• All online promotional offers, discounts and gifts with purchase are limited to one per customer in a single online transaction while stocks last. Cannot be applied retrospectively.

• Customers are eligible to use only one promotional offer or discount at a time unless specified otherwise in promotional materials.

• Purchased products and promotional gifts are to be sent to a single address: we are unable to send them to different addresses.

• Should you wish to return an OSPREY LONDON purchase, you must also return any accompanying promotional offer gift, or we will be obliged to charge for the cost of the gift.

• Should you wish to return an item that forms part of a multi-save or qualifying spend offer, please note that we will be obliged to charge you the difference owing on the remaining items, as you will no longer be eligible for the multi-save or qualifying spend discount.

  Gift With Purchase Promotion 2026

• Free Card Holder with every order over £150 Promoter: Osprey London, a company registered in England and Wales under company number 03056677, registered office at The Hoo (Stables) Ledgemore Lane, Great Gaddesden, Hemel Hempstead, England, HP2 6HD (please note this is not our correspondence or returns address), ("we", "us", "our") Promotion period: From 19/08/2026 17:00 to 01/09/26 10:00 (the "Promotion Period"), or while stocks last, whichever is sooner. 

  1. Eligibility 

  1.1 This promotion is open to all customers that make a Qualifying Purchase (defined below) on https://www.ospreylondon.com/en-gb (the "Website") during the Promotion Period and are resident in the United Kingdom. 

  1.2 A Qualifying Purchase is a single transaction with a total spend of £150 or more, after any discounts or voucher codes have been applied and before postage/delivery charges. 

  1.3 Trade, wholesale and resale customers as well as directors, members, partners, employees, agents or consultants of Osprey, any person who directly or indirectly controls or is controlled by Osprey, or any supplier of goods or services in connection with the promotion, or the spouses, life partners, business partners or immediate family members are excluded from this promotion. 

  2. The Gift 

  2.1 Customers who make a Qualifying Purchase during the Promotion Period will receive The Island Card Holder - Grainy Hide (Black/Chalk/Lemon/Gold/Chalk) (the "Gift") free of charge. 

  2.2 The Gift is subject to availability. If the advertised Gift becomes unavailable, we reserve the right to substitute it with an alternative gift of equal or greater value, or to withdraw the offer, at our discretion. 

  2.3 Only one Gift will be provided per customer/order, regardless of order value or number of Qualifying Purchases, unless otherwise stated. 

  2.4 The Gift has no cash alternative and cannot be exchanged, sold, or transferred. 

  2.5 To receive the Gift, customers will need to add the Gift to their basket alongside their Qualifying Purchase; a promotional code is automatically applied to basket when order value is equal to or greater than £150 and the Gift has also been added to the basket. 

  3. Delivery 

  3.1 The Gift will be dispatched together with the Qualifying Purchase and is subject to the same delivery terms as the main order. We are not liable for any delay in delivery of the Gift. 

  3.2 If any item in the Qualifying Purchase is out of stock or backordered, we reserve the right to withhold the Gift until the full Qualifying Purchase can be dispatched, or to send the Gift separately. 

  4. Returns, Refunds and Cancellations 

  4.1 Your right to cancel or return the paid item(s) in the Qualifying Purchase is not affected by this promotion and remains governed by our standard Returns Policy (linked below) and your statutory rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015. 

  4.2 If you cancel or return your Qualifying Purchase (in whole or in part) such that it no longer meets the qualifying criteria in clause 1.2, you must also return the Gift to us in its original condition alongside the returned item(s). If the Gift is not returned, we reserve the right to withhold processing of your refund until the Gift has been received.[MS1.1][CR1.2][MS1.3] 

  4.3 If only part of a Qualifying Purchase is returned and the remaining items still meet the qualifying criteria, the Gift may be retained. 

  5. General Conditions 

  5.1 We reserve the right to amend, suspend, or withdraw this promotion at any time if circumstances beyond our control make this unavoidable. This will not affect orders already dispatched. 

  5.2 Acceptance of the Gift constitutes the customer’s full and unconditional agreement to these terms and conditions and any decision reached by Osprey, which is final and binding in all matters related to this promotion. 

  5.3 This promotion cannot be used in conjunction with any other offer, discount code, or promotion unless expressly stated. 

  5.4 We reserve the right to refuse or withdraw the Gift where we reasonably suspect fraudulent activity, abuse of the promotion (including bulk or repeat ordering to obtain multiple gifts), or a breach of these terms. 

  5.5 Nothing in these terms affects your statutory rights as a consumer. 

  5.6 With the exception of liability which cannot be excluded by law, Osprey is not liable for, and you release Osprey from, liabilities relating to any direct or indirect loss or damage which is suffered as a result of this promotion or accepting or using the Gift.  

  5.7 These terms are governed by the laws of England and Wales, and any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.  

  5.8 These terms should be read alongside our Terms and Conditions: https://www.ospreylondon.com/en-gb/customer-service/terms-conditions, Privacy Policy: https://www.ospreylondon.com/en-gb/customer-service/privacy-policy, and Returns Policy: https://www.ospreylondon.com/en-gb/customer-service/returns, available at https://www.ospreylondon.com/en-gb. 

Bank Holiday Weekender Promotion – 50% Off Terms and Conditions 

Promotion: 50% Off The Clayton Leather Weekender in Chocolate and The Adaline Leather Weekender (Dove/Black/Merlot/Tan). Promoter: Osprey London, a company registered in England and Wales under company number 03056677, registered office at The Hoo (Stables) Ledgemore Lane, Great Gaddesden, Hemel Hempstead, England, HP2 6HD (please note this is not our correspondence or returns address), ("we", "us", "our") Promotion period: From 28/08/2026 00:00 to 01/09/26 10:00 (the "Promotion Period"), or while stocks last, whichever is sooner. 

Eligibility 

1.1 This promotion is open to all customers making a purchase on https://www.ospreylondon.com/en-gb (the "Website") during the Promotion Period. 

1.2 Trade, wholesale and resale customers as well as directors, members, partners, employees, agents or consultants of Osprey, any person who directly or indirectly controls or is controlled by Osprey, or any supplier of goods or services in connection with the promotion, or the spouses, life partners, business partners or immediate family members are excluded from this promotion. 

The Discount 

2.1 A discount of 50% will be automatically applied to the price of The Clayton Leather Weekender in Chocolate and The Adaline Leather Weekender (Dove/Black/Merlot/Tan) (the "Qualifying Items") during the Promotion Period. 

2.2 The discount is displayed against the Qualifying Items on the Website and will be shown in the basket and when the order is checked out. No promotional code is required. 

2.3 The discount applies only to Qualifying Items. [Sale items, gift cards, personalisation/monogramming charges, delivery charges, and any items marked as excluded on the Website are not included in this promotion.] (edit to reflect actual scope) 

2.4 The discount is applied to the item price only and does not affect postage or delivery charges, which remain payable in addition, unless a separate free-delivery threshold applies. 

2.5 We reserve the right to limit the quantity of any Qualifying Item available at the discounted price, and to withdraw individual products from the promotion at any time, including where stock is exhausted. 

Pricing and Availability 

3.1 The discount is subject to stock availability during the Promotion Period. If a Qualifying Item sells out, it will no longer be available for purchase and no substitution will be offered. 

3.2 Prices displayed on the Website during the Promotion Period reflect the discounted price and are inclusive of VAT where applicable. 

3.3 We reserve the right to correct any pricing errors on the Website, even after an order has been placed, and will contact affected customers where this occurs. 

Returns, Refunds and Cancellations 

4.1 Your right to cancel or return items purchased during the promotion is not affected and remains governed by our standard Returns Policy (linked below) and your statutory rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015. 

4.2 Refunds for items purchased during the Promotion Period will be issued at the discounted price actually paid, not the original full price. 

General Conditions 

5.1 We reserve the right to amend, suspend, or withdraw this promotion at any time if circumstances beyond our control make this unavoidable. This will not affect orders already dispatched. 

5.2 This promotion cannot be used in conjunction with any other offer, discount code, or promotion (including the Gift with Purchase promotion) unless expressly stated. 

5.3 We reserve the right to refuse or cancel orders where we reasonably suspect fraudulent activity, abuse of the promotion, or a breach of these terms. 

5.4 Nothing in these terms affects your statutory rights as a consumer. 

5.5 With the exception of liability which cannot be excluded by law, Osprey is not liable for, and you release Osprey from, liabilities relating to any direct or indirect loss or damage which is suffered as a result of this promotion or accepting or using the Gift.  

5.6 These terms are governed by the laws of England and Wales, and any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.  

• Entry period for the Curzon Annual Pass competition: 25th August – 2nd September. The winner must be aged 18+. Entries must be received by Tuesday 2nd September 2025 at 11:59pm BST. Winners will be selected randomly and will be notified by Thursday 4th September 2025 11:59PM BST. Any additional costs, expenses + arrangements not included with the prize (e.g. meals, travel, insurance) will be the winner’s responsibility. This prize is non-transferrable and non-refundable. No cash alternative is available. Winner and their guest are solely responsible for all travel, accommodation, and meal expenses. Prize supplier shall not be liable for any indirect loss or damage whatsoever or any loss of profits suffered in connection with any participants participation in this Promotion.

• Entrants must be over 18 years of age, and residing in the UK.

• Only one entry per household. Any entries found to be duplicates will deem all submissions from that entrant or household invalid.

• No responsibility is accepted for any entry, which due to a technical error or any other reason, is not delivered or delayed.

• The judges' decision in all matters is final and no correspondence will be entered into.

• The prize/s are as stated and non-exchangeable or transferable. No cash or other alternative will be offered.

• Prizewinners may be required to participate in future publicity and have their name and town of residence only published on the website or in an OSPREY LONDON e-newsletter.

• Winners' names will be available by sending a stamped address envelope to OSPREY LONDON for a period of 4 weeks after the winner has been informed.

• Any tax liabilities incurred through participation in the competition are the responsibility of the winners.

• OSPREY LONDON reserves the right to withdraw or amend this competition in the event of any unforeseen circumstances outside its control.

• OSPREY LONDON reserves the right to cancel, terminate or temporarily suspend this competition in the event of technical or other difficulties, with no liability to any entrants or the prizewinner.

• The competition is not open to employees or associates of OSPREY LONDON.

• By entering this competition, you automatically agree to these Terms and Conditions.

• Curzon Cult Annual Pass: Cult Membership terms and conditions includes (subject to availability). Seven (7) weekly tickets, each week (on the same day your membership was purchased) your account will be refreshed so you always have seven (7) tickets to enjoy per week, each being redeemable by the winner for either one cinema ticket or one streaming of a film of your choice on Curzon Home Cinema. Note: you cannot redeem cinema tickets for your guest(s).

• Priority booking: Discounts for you and one guest on cinema tickets, event tickets, food and beverage for you and your guest as well as discount, on Curzon Home Cinema for you to watch curated content online; though Curzon will strive to achieve a consistent discount across their Curzon cinemas and Curzon Home Cinema, third-party pricing practices mean that the discount they can offer will vary from time to time; and, to receive preview and event invitations.

• No booking fees: when making online purchases, no booking fees will be charged. Membership support: a dedicated support live chat, email or telephone number is available to answer queries. Changes: Curzon reserve the right to alter or discontinue any benefits by giving you a thirty (30) day advance notice.

• Curzon Annual Cult Membership Pass will be provided by Curzon Cinemas free of charge.

• In line with UK Customer Contracts Regulation 2013 and EU distance selling regulations, UK and EU customers buying online have a right to withdraw from their contract within 14 days of receiving their goods and to receive a refund. Where we consider that your handling of the goods has led to a decrease in their value, we reserve the right to reduce the amount that we refund to you (up to the value of the goods) to recover that loss in value.

• In the unusual event that a product is faulty or misdescribed, you have certain legal rights including to claim a refund, replacement, repair and/or compensation.

• Should you wish to return an OSPREY LONDON purchase, you must also return any accompanying promotional offer gift, or we will be obliged to charge for the cost of the gift. 

• Should you wish to return an item that forms part of a multi-save or qualifying spend offer, please note that we will be obliged to charge you the difference owing on the remaining items as you will no longer be eligible for the multi-save or qualifying spend discount.

• If a refund is issued as a gift card, it may be converted to a cash refund only within 30 days of the original order date. Any additional value provided as a gift card will not be included in the cash refund.

• If you wish to exercise your legal right to reject faulty products, you must contact Customer Service and they will provide you with full instructions for returning safely to us. Please note that we will require the item to be returned with your proof of purchase which should be the original receipt or a copy of a bank or credit card statement. Products being returned remain your responsibility until they arrive with us, so we strongly recommend you obtain proof of postage or that they are sent using a trackable shipping method that covers the value of the item.

• Gift boxes are not exchangeable or refundable.

OSPREY LONDON gift boxes are only available on select styles. 

Small and medium gift boxes are £4.95. Large gift boxes are £9.95.

Gift boxes are not included in any promotional offers and are not exchangeable or refundable.

To add a gift box to your basket:

1. Browse the site and add the items you’d like to gift to your shopping bag.

2. On the checkout page select ‘add gift box.’ NOTE: this option will only appear if the gift box service is available on the style selected.  

3. The appropriate size gift box for your item will be added.

• In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:
  - Pay in 30
  - Pay in 3
  Further information and Klarna’s user terms can be found here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna's privacy statement.

You will only own the product once it has been successfully delivered and when OSPREY LONDON has received payment in full. Until that time, OSPREY LONDON will own the product.

When ordering products from ospreylondon.com for delivery overseas, you may be subject to import duties and taxes, which are levied once the package reaches your country. Any additional charges for customs clearance must be borne by you. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note that when ordering from ospreylondon.com, you are considered the 'Importer of Record' and must comply with all laws and regulations of the country in which you are receiving the product.

OSPREY LONDON must be informed of any damage to the product within 48 hours of delivery by email to customerservice@ospreylondon.com quoting your unique order number. Please also contact our Customer Sevice team by email in the event of non-arrival, i.e. non-delivery after 7 days.

We hope that you're pleased with any purchase you've made or the service you've received from OSPREY LONDON and that you'll never have reason to complain - but if there's something you're not happy with, we'd like to put matters right, so please contact us straight away.

Call us on 0203 696 2323

Email us at customerservice@ospreylondon.com

If after contacting us you feel we still haven't resolved your complaint satisfactorily, please email our Customer Service Manager.

If after following our internal complaints procedure you still feel that we have not satisfactorily resolved your complaint, then you can access the Online Dispute Resolution platform by following this link.