Orders & Delivery
Delivery Times & Costs
|UPS® Standard on orders over £75||Free||3-4 working days|
|UPS® Standard on orders under £75||£7.50||3-4 working days|
|UPS® Express||£12.50||Next working day (order by 10.30am Mon-Fri excluding Bank Holidays)|
|Royal Mail Signed For® - qualifying orders only||£4.00||Within 5 working days|
|Europe||UPS® Standard||£15.00||4-5 working days|
|Guernsey, Jersey & Isle of Man||UPS® Standard||£15.00||3-4 working days|
|Azores, Canary Islands, Cyprus, Malta||UPS® Standard||£35.00||4-5 working days|
|U.S.||UPS® Standard||£20.00||4-5 working days|
|Canada||UPS® Standard||£30.00||4-5 working days|
|Australia||UPS® Standard||£40.00||4-5 working days|
|China||UPS® Standard||£50.00||5-7 working days|
Additional Delivery Information
UK Express orders placed before 10.30am on Fridays will be delivered the following Monday (excluding Bank Holidays).
UK Express orders placed after 10.30am on Fridays will be dispatched the following Monday (excluding Bank Holidays).
Please allow two additional working days for delivery to Highlands and Islands.
All orders are dispatched with UPS® or Royal Mail and require a signature. Please note that we are unable to deliver to PO Box addresses as a signature is required.
Once your order is dispatched you will receive an email with your tracking number. You can then choose to receive email or text notifications for order status updates.
In certain circumstances for orders dispatched with UPS®, if the first delivery attempt to your specified address in the UK fails, you will be notified by UPS® that your order is available to collect from your local UPS® Access Point location which can be found here.
OSPREY LONDON cannot be held liable for late delivery/collection by third party postal/courier companies. For more information, please take a look at our Terms & Conditions.
Do you have a special online promotional code?
Please note that online codes are only valid on full-price items online.
Discount codes can only be used against products currently in stock on our website during the dates specified in the promotion.
Please note that discount codes cannot be used in conjunction with any other code or promotion or free gift with purchase offer.
One code may be applied per customer order.
Placing your first order?
Placing an order at ospreylondon.com is easy:
Add an item to your basket by clicking the Add To Basket button.
Review the contents of your basket by clicking the View Basket button.
If you want to remove an item, click on the Remove box next to the product description and then click Recalculate.
When you're ready, click Proceed to Checkout.
Now register your details and you’ll be given a unique user login and customer number that speeds up your order process and avoids retyping your details later.
You will then be taken to the first page of the order form. Simply follow the instructions from there.
When you are ready, click the Order Now button.
We’ll send you a confirmation email to say that we have received your order.
You’ll then receive a second email when we dispatch your items.
Placing an order as an existing customer?
Thanks, it's great to welcome you back!
Add items to your shopping basket in the usual way and click Proceed to Checkout.
If you've registered your customer details with us before online, you can use your email address and your customer password before clicking the Login button. This will speed up the order process.
Then, simply follow the instructions on the order form, as above.
Forgotten your password?
No problem. Click to sign in, enter your email and submit. We will then email you a link to reset your password. Your new password should be unique to this site and a mix of upper & lowercase letters & numbers.
Ordering as a gift?
Be sure to include your gift message in the Checkout when prompted. Your recipient will receive the notification of despatch, which does not include information about the price paid. The purchaser will receive the invoice separately through the post.
Prefer to give an online gift card?
We offer online gift codes that act as virtual gift vouchers which your gift recipient can use against a purchase on our website. They make the perfect gift and are really easy to send. Click here to view our gift certificates.
Want to amend your order?
You can revise your order so that it's just the way you want it by calling our Customer Services team on 01582 540020 or emailing us at firstname.lastname@example.org. (Monday – Friday 9am – 5.30pm ex Bank Holidays). Providing the item hasn’t already been despatched, we'll be happy to assist you.