6STATUS UPDATE

Our team is working hard while operating under strict covid-secure measures to pack & despatch a high volume of customer orders. This means deliveries are currently within 5 working days from placing an order.

DELIVERY TIMES & COSTS

Region Delivery Option Price Delivery Time
UK
 
 
 
 
 
 
Standard over £50 FREE Within 5 working days
Standard under £50 £4.95 Within 5 working days
Standard Plus £6.95 2-3 working days
Next Working Day £9.95 Next working day (excluding weekends & bank holidays) if ordered before midday Mon-Fri
Europe Calculated at checkout    
Guernsey, Jersey & Isle of Man Standard £14.95 7-10 working days
Azores, Canary Islands, Cyprus, Malta Calculated at checkout    
U.S. Calculated at checkout    
Canada Calculated at checkout    
Australia Calculated at checkout    
China Calculated at checkout    

 

ADDITIONAL DELIVERY INFORMATION

  • Waiting for an order to be delivered? If this is more than 5 working days since placing your order, please contact us here.

  • All orders are dispatched with DPD who have a non-contact, distanced delivery procedure in place. Please note that we are unable to deliver to PO Box or BFPO addresses at this time.

  • Once your order is processed for dispatch you will receive an email with your tracking number and you can then choose to receive email or text notifications for order status updates as well as make changes to the delivery. For UK orders you will receive a one hour delivery window on the morning of delivery.

  • Next Working Day orders placed after midday on Friday will be dispatched on Monday (excluding bank holidays).
  • Please allow an additional working day for delivery to Highlands, Islands and Northern Ireland. Standard Plus delivery is not available in these areas.

 

DO YOU HAVE A SPECIAL ONLINE PROMOTIONAL CODE?

  • Please note that online codes are only valid on full-price own brand items online unless specified otherwise. Excludes non brand items such as Blundstone Boots and gift vouchers.

  • Promotional codes can only be used on products that are in stock on our website during the dates specified in the promotion. Codes cannot be applied retrospectively.

  • Please note that discount codes cannot be used in conjunction with any other code or promotion or free gift with purchase offer.

  • One code may be applied per customer order.

 

PLACING YOUR FIRST ORDER?

Placing an order at ospreylondon.com is easy:

  • Add an item to your basket by clicking the Add To Basket button.

  • Review the contents of your basket by clicking the View Basket button.

  • If you want to remove an item, click on the Remove box next to the product description and then click Recalculate.

  • When you're ready, click Proceed to Checkout.

  • Now register your details and you’ll be given a unique user login and customer number that speeds up your order process and avoids retyping your details later.

  • You will then be taken to the first page of the order form. Simply follow the instructions from there.

  • When you are ready, click the Order Now button.

  • We’ll send you a confirmation email to say that we have received your order.

  • You’ll then receive a second email when we dispatch your items.

 

PLACING AN ORDER AS AN EXISTING CUSTOMER?

Thanks, it's great to welcome you back!

  • Add items to your shopping basket in the usual way and click Proceed to Checkout.

  • If you've registered your customer details with us before online, you can use your email address and your customer password before clicking the Login button. This will speed up the order process.

  • Then, simply follow the instructions on the order form, as above.

 

FORGOTTEN YOUR PASSWORD?

No problem. Click to sign in, enter your email and submit. We will then email you a link to reset your password. Your new password should be unique to this site and a mix of upper & lowercase letters & numbers.

  

PREFER TO GIVE AN ONLINE GIFT CARD?

We offer online gift codes that act as virtual gift vouchers which your gift recipient can use against a purchase on our website. They make the perfect gift and are really easy to send. Click here to view our gift certificates.

 

WANT TO AMEND YOUR ORDER?

You can revise your order so that it's just the way you want it by contacting our team via live chat on the website or by emailing us at customerservices@ospreylondon.com. Please note that our team is working remotely during the current government restrictions so please be patient and we'll be happy to assist you.