DELIVERY SERVICE STATUS

  • In order to ensure our warehouse & customer services team can work safely, we are running a limited operation in line with the government’s latest guidance. UK orders will be delivered within 5 working days.

  • Payment will be authorised when the order is placed but won’t be taken until dispatch.

DELIVERY TIMES & COSTS 

Region Delivery Option Price Delivery Time
UK
 
Standard over £50 FREE Within 5 working days
Standard under £50 £4.50 Within 5 working days
Europe Standard £24.95 7-10 working days
Guernsey, Jersey & Isle of Man Standard £14.95 7-10 working days
Azores, Canary Islands, Cyprus, Malta Standard £34.95 7-10 working days 
U.S. Standard £19.95 7-10 working days
Canada Standard £29.95 7-10 working days
Australia Standard £39.95 7-10 working days
China Standard £49.95 7-10 working days

 

ADDITIONAL DELIVERY INFORMATION

  • All orders are dispatched with DPD who have a non-contact, distanced delivery procedure in place. Please note that we are unable to deliver to PO Box addresses as proof of delivery is required.

  • Once your order is processed for dispatch you will receive an email with your tracking number and you can then choose to receive email or text notifications for order status updates. For UK orders you will receive a one hour delivery window on the morning of delivery.

 

DO YOU HAVE A SPECIAL ONLINE PROMOTIONAL CODE?

  • Please note that online codes are only valid on full-price own brand items online unless specified otherwise. Excludes non brand items such as Blundstone Boots and gift vouchers.

  • Promotional codes can only be used on the above products which are currently in stock on our website during the dates specified in the promotion. Codes cannot be applied retrospectively.

  • Please note that discount codes cannot be used in conjunction with any other code or promotion or free gift with purchase offer.

  • One code may be applied per customer order.

 

PLACING YOUR FIRST ORDER?

Placing an order at ospreylondon.com is easy:

  • Add an item to your basket by clicking the Add To Basket button.

  • Review the contents of your basket by clicking the View Basket button.

  • If you want to remove an item, click on the Remove box next to the product description and then click Recalculate.

  • When you're ready, click Proceed to Checkout.

  • Now register your details and you’ll be given a unique user login and customer number that speeds up your order process and avoids retyping your details later.

  • You will then be taken to the first page of the order form. Simply follow the instructions from there.

  • When you are ready, click the Order Now button.

  • We’ll send you a confirmation email to say that we have received your order.

  • You’ll then receive a second email when we dispatch your items.

 

PLACING AN ORDER AS AN EXISTING CUSTOMER?

Thanks, it's great to welcome you back!

  • Add items to your shopping basket in the usual way and click Proceed to Checkout.

  • If you've registered your customer details with us before online, you can use your email address and your customer password before clicking the Login button. This will speed up the order process.

  • Then, simply follow the instructions on the order form, as above.

 

FORGOTTEN YOUR PASSWORD?

No problem. Click to sign in, enter your email and submit. We will then email you a link to reset your password. Your new password should be unique to this site and a mix of upper & lowercase letters & numbers.

  

PREFER TO GIVE AN ONLINE GIFT CARD?

We offer online gift codes that act as virtual gift vouchers which your gift recipient can use against a purchase on our website. They make the perfect gift and are really easy to send. Click here to view our gift certificates.

 

WANT TO AMEND YOUR ORDER?

You can revise your order so that it's just the way you want it by contacting our team via live chat on the website or by emailing us at customerservices@ospreylondon.com. Please note that our team is working remotely during the current government restrictions so please be patient and we'll be happy to assist you.