Store Manager - Radlett & St Albans

5 days/ 37.5 hours per week, across Monday-Sunday and as necessitates the fulfilment of the role. Part-time hours will be considered with a minimum of 24 hours, working flexibly.

Head of Retail Outlet Sales & Deputy Head of Outlet Sales

With a minimum of 2 years’ store management experience, preferably within luxury fashion retail, you are not only passionate about delivering great customer service but understand the importance of motivating and developing a team. Relationship building comes naturally to you, and with your drive and motivation, you are now ready to be part of a business who is going through substantial growth and is excited about the future.

• Strong communication skills, both verbal and written, with a natural ability to build great relationships with customers and team

• Exemplary sales and customer service skills

• A drive to achieve and exceed all set targets

• Strong commercial acumen with a good understanding of luxury retail

• Good organisation and administration skills with the ability to work under pressure

• Good problem-solving and customer resolution skills

• Experience in training and mentoring staff

• A keen visual merchandiser with a critical eye and high standards

• Strong stock management skills

• Current driving licence and car driver

Sales and Service Generation:

• Achieve sales goals by forward planning and maximising opportunities

• Set and monitor store targets daily and weekly in agreement with Senior Managers

• Always maintain adequate sales floor supervision ensuring excellent customer service and appropriate security

• Commercially driven to achieve all KPI & sales targets

• React promptly and efficiently to changing patterns of footfall in order to optimise trade

• Ensure company loss prevention procedures are adhered to

• Develop strong customer relationships and loyalty and inspire this amongst the team

• Regularly review and feedback relevant competitor activity

Staff Management:

• Manage the development of the team members, using Company training programmes to foster effective use of the customer service toolkit to improve selling skills, product knowledge etc

• Ensure all company procedures are adhered to

• Motivation of team to meet goals, supporting short- and long-term team incentives

• Regularly review performance of team through KPIs, structured reviews and appraisals

• Manage all staffing administration including rotas, staff holidays, holiday cover and sickness etc within budget

• Responsible for the recruitment and development of store Team Members

Store Standards:

• Ensure store presentation & standards meet company requirements including full routine maintenance

• Maintain high standards of cleanliness and organisation within the store

• Ensure visual merchandising remains in line with Company guidelines, applying critical observation and making recommendations for VM improvement

• Apply critical observation and give recommendation for VM improvement

• Ensure compliance of company dress code

• Develop relationships with the Marketing team, liaising regularly regarding any marketing initiatives

Operations:

• Responsible for accurately and timely completion of all store admin and reports

• Facilitate accurate deliveries, including identification and reporting of any discrepancies etc

• Manage accurate and efficient stock management, carrying out bi-annual store stock takes within company guidelines to minimise stock variances

• Effectively oversee customer queries/complaints relating to any exchanges, credits or refunds

• Maintain all store safety standards and all assessments relating to health & safety.