Digital Systems & Process Manager
Based at our Head Office in Great Gaddesden
The Role
This role exists to continuously improve how our systems, data, and processes work together to support profitable growth and operational efficiency across the business.
The focus is on optimising the system landscape, simplifying workflows, improving data quality and automation, and ensuring the business is getting full value from the platforms it already owns introducing new systems only where there is a clear commercial case.
The role acts as a bridge between technology and the wider business, ensuring systems are designed, configured, and used in a way that genuinely supports teams day-to-day and scales with growth.
Hours:
Monday - Friday, 37.5 hours per week
Character & Skills:
3+ years hands-on experience in a UK retail business using systems such as NetSuite (ERP), Centra (Ecommerce), WMS, POS, integration platforms and BI
Strong analytical skills, including advanced Excel
Experience analysing business processes and translating them into system and workflow improvements
Degree educated (or equivalent experience)
Naturally curious about how systems and processes really work, not just how they were designed to work
Enjoys untangling complexity and replacing it with simple, repeatable, well-documented processes
Thinks commercially about systems investment, ROI, and total cost of ownership
Always calm, structured, and credible when working with stakeholders across multiple departments
Being comfortable challenging existing ways of working where they no longer serve the business
Short Summary
This role exists to continuously improve how our systems, data, and processes work together to support profitable growth and operational efficiency across the business.
The focus is on optimising the system landscape, simplifying workflows, improving data quality and automation, and ensuring the business is getting full value from the platforms it already owns introducing new systems only where there is a clear commercial case.
The role acts as a bridge between technology and the wider business, ensuring systems are designed, configured, and used in a way that genuinely supports teams day-to-day and scales with growth.