Deputy Store Manager - St Albans
St Albans Store
The Role
To assist the Store Manager with the smooth running and success of our St Albans Outlet and Osprey Home stores. Providing and inspiring excellent, on-brand customer service to drive and exceed sales targets. Assist with operational functions and supporting the development of the team to ensure maximum profitability and compliance with company procedures.
Hours:
5 days/ 37.5 hours per week, across Monday-Sunday and as necessitates the fulfilment of the role
Reporting to:
Head of Retail Outlet Sales & Deputy Head of Outlet Sales
Experience Required
2 years+ supervisory experience within the luxury retail sector
Character & Skills:
Character and Skills:
Strong communication skills, both verbal & written
Exemplary sales and customer service skills
Ability to build great relationships with internal teams and customers
Demonstrate drive to achieve/exceed all set targets
Strong commercial acumen
Knowledge and understanding of luxury retail
Good organisation and administration skills
Comfortable working with IT systems
Problem solving skills - customer resolution
Ability to work under pressure
Experience in training and mentoring staff
High standard of personal presentation
Strong stock management skills
A keen visual merchandiser with a critical eye
Your Responsibilities
Sales and Service Generation
Achieve sales goals by forward planning and maximising opportunities
Set and monitor store targets daily and weekly in agreement with Store Manager
Maintain adequate sales floor supervision ensuring excellent customer service & appropriate security
Commercially driven to achieve all KPI & sales targets
React promptly and efficiently to changing patterns of footfall for optimum trade
Ensure company loss prevention procedures are adhered to
Develop strong customer relationships and loyalty
Regularly review and feedback relevant competitor activity
Staff Management
Assist Store Manager in the development of team members, ensuring all company procedures are adhered to
Support Manager with Company training programmes to include effective use of ‘customer service toolkit’, selling skills, product knowledge etc
Supervise and motivate team to meet goals, supporting short and long term team incentives
Assist Manager with all related administration including staff rotas, staff holidays, sickness records etc
Visual Merchandising/Store Standards
Ensure store presentation and standards meet company requirements including full routine maintenance
Maintain high standards of cleanliness and organisation within the store
Ensure visual merchandising in line with Company guidelines, making observations and recommendations for improvement
Monitor compliance of company dress code
Apply critical observation and give recommendation for VM improvement
Operations
Responsible for accurately and timely completion of all store paperwork
Facilitate accurate deliveries including identification of any discrepancies etc
Assist Store Manager with managing store rotas within budget including holiday cover etc
Accurate and efficient stock management, carrying out regular store stock takes within company guidelines to minimise stock variances
Assist with administration of product buying for Osprey Home
Effectively oversee customer queries/complaints relating to any exchanges, credits or refunds
Maintain all store safety standards and all assessments relating to health & safety
Short Summary
As an Assistant Store Manager supporting the St Albans Outlet and Osprey Home locations, you will work closely with the Store Manager to drive profitability and ensure operational success. This role requires at least two years of supervisory experience in luxury retail, with a focus on mentoring staff, maintaining high visual merchandising standards, and delivering exceptional customer service. Key responsibilities include monitoring daily KPIs, managing stock and administrative tasks like rotas, and overseeing store safety and presentation. You must be a strong communicator with the commercial acumen to meet sales targets across a 37.5-hour weekly schedule spanning Monday to Sunday.