Store Manager - Ringwood

YOUR MAIN RESPONSIBILITIES WILL BE…

Reporting to our Head of Outlet Retail and the Senior manager.

Sales and Service Generation:

    • Commercially driven to achieve all sales targets and KPI’s through forward planning and maximising opportunities
    • Set and monitor store targets and budgets on a daily and monthly basis
    • Maintain adequate sales floor supervision at all times, ensuring we are engaging with our customers and giving both excellent service and maximising sales opportunities
    • React promptly and efficiently to changing patterns of footfall for optimum trade
    • Support and deliver appropriate marketing initiatives to drive footfall
    • Have a strong market awareness in order to deliver regular reviews and feedback on relevant competitor activity
    • Identify new opportunities to increase customer awareness and increase footfall

     

    Staff Management:

    • Responsible for the management, development and performance of each team member by having regular structured reviews, monitoring kpi’s and conducting appraisals etc
    • Taking ownership for the recruitment of all Team Members
    • Implement the Company training programmes to include effective use of ‘customer service toolkit’, selling skills, product knowledge etc
    • Supervise and motivate store team to meet goals, supporting short and long term team incentives and ensure all company procedures are adhered to
    • Manage all people related administration including staff rotas, staff holidays, sickness records etc.
    • Effectively manage any staff performance issues or disciplinary procedures

     

    Store Standards:

    • Ensure store presentation & standards meet company requirements  including routine maintenance
    • Maintain the highest  standard of cleanliness and organisation within the store at all times
    • Ensure visual merchandising in line with VM manual & set weekly guidelines to include daily Floor Walk Checklist with team
    • Apply critical observation and give recommendation for VM improvement

     

    Operations:

    • Enforce company cash handling and loss prevention procedures are adhered to at all times
    • Facilitate accurate deliveries and stock management including identification of any discrepancies etc
    • Manage company bi-annual stock take to facilitate low stock discrepancies and achieve the set variance targets
    • Oversee and take appropriate action in relation to any store security issues – eg shoplifting, alarms etc
    • Responsible for accurate and timely completion of all store paperwork (timesheets, new starter paperwork, health and safety procedures etc)
    • Effectively oversee customer queries/complaints relating to any exchanges, credits or refunds
    • Maintain all store safety standards and all assessments relating to health & safety including full routine maintenance

To apply, please send a copy of your CV and short covering letter to recruitment@ospreylondon.com