Where: Our Ashford outlet store

Where: OSPREY LONDON Ashford Store, Kimberley Way, Ashford, TN23 0SD

Working hours: 40 hours per week/5 days, across Monday-Sunday as necessitates the fulfilment of the role.

Reports to: Manager of Outlet Sales

Our Store Manager is responsible for the smooth running and success of the store, and your outstanding sales skills and true grit will drive you to exceed all targets set. Providing excellent, on brand customer service is at the forefront of this role so a strong initiative and good people skills will allow you to successfully develop a team and maximise sales.

You will have been working as a Manager or Supervisor for a minimum of 2 years preferably within the luxury retail sector, where you have a proven track record of meeting and exceeding all sales targets and KPI’s.

You are able to demonstrate your ability to motivate a team to maximise sales opportunities through delivery of exceptional customer service skills.

Your character and skills will include:

  • Good commercial instinct, able to use creativity to find and seize sales opportunities
  • Highly self-motivated and a positive thinker, driven by targets and able to motivate and inspire the team
  • Strong customer engagement to build customer loyalty
  • Strong proven leadership and mentoring skills; able to effectively train team members to maximise their potential
  • Dynamic communication skills, able to effectively support and engage confidently at all levels, both internally and externally
  • Sound organisational skills to ensure the store is performing at its best and all admin and stock management remain accurate

Your main responsibilities will be:


Sales and Service Generation:-

  • Commercially driven to achieve all sales targets and KPI’s through forward planning and maximising opportunities
  • Set and monitor store targets and budgets on a daily and monthly basis
  • Maintain adequate sales floor supervision at all times, ensuring we are engaging with our customers and giving both excellent service and maximising sales opportunities
  • React promptly and efficiently to changing patterns of footfall for optimum trade
  • Develop a strong working relationship with Centre Management to ensure maximising of al sales opportunities, drive footfall and support and deliver appropriate marketing initiatives
  • Have a strong market awareness in order to deliver regular reviews and feedback on relevant competitor activity
  • Identify new opportunities to increase customer awareness and increase footfall

Staff Management:-

  • Responsible for the management, development and performance of each team member by having regular structured reviews, monitoring kpi’s and conducting appraisals etc
  • Taking ownership for the recruitment of all Team Members
  • Implement the Company training programmes to include effective use of ‘customer service toolkit’, selling skills, product knowledge etc
  • Supervise and motivate store team to meet goals, supporting short and long term team incentives and ensure all company procedures are adhered to
  • Manage all people related administration including staff rotas, staff holidays, sickness records etc.
  • Effectively manage any staff performance issues or disciplinary procedures

Store Standards:-

  • Ensure store presentation & standards meet company requirements including routine maintenance
  • Maintain the highest standard of cleanliness and organisation within the store at all times
  • Ensure visual merchandising in line with VM manual & set weekly guidelines to include daily Floor Walk Checklist with team
  • Apply critical observation and give recommendation for VM improvement


  • Enforce company cash handling and loss prevention procedures are adhered to at all times
  • Facilitate accurate deliveries and stock management including identification of any discrepancies etc
  • Manage company bi-annual stock take to facilitate low stock discrepancies and achieve the set variance targets
  • Oversee and take appropriate action in relation to any store security issues – eg shoplifting, alarms etc
  • Responsible for accurate and timely completion of all store paperwork (timesheets, new starter paperwork, health and safety procedures etc)
  • Effectively oversee customer queries/complaints relating to any exchanges, credits or refunds
  • Maintain all store safety standards and all assessments relating to health & safety including full routine maintenance 

To apply, please send a copy of your CV and short covering letter to