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SUPERVISOR - HEART OF THE COUNTRY VILLAGE

Job Title

Supervisor

Department

Retail

Working Hours

30 hrs Monday - Sunday

Function of the role

To assist the Managers with sales, operational and team management functions of the store to ensure maximum profitability and compliance with company procedures.

Experience Required

1+ year’s retail experience within a busy retail store – turnover in excess of £350k

Ideally experience within the luxury retail sector.

Min GCSE English & Maths (Grade C & above)

Core Skills

• Strong communication skills in both verbal & written form

• Exemplary sales and customer service skills

• Ability to build great relationships with internal teams and customers

• Demonstrate drive to achieve/exceed all set targets

• Strong commercial acumen

• Good organisation and administration skills

• Problem solving skills – customer resolution

• Ability to work under pressure

• Potential to support the mentoring and/or training of new staff

• High standard of personal presentation

• Strong accuracy skills

• Proven stock management skills

MAIN DUTIES AND RESPONSIBILITIES TO INCLUDE BUT NOT TO BE CONFINED TO

Sales and Service Generation:-

• Achieve sales goals by maximising opportunities

• Set and monitor store targets daily with Manager

• Always maintain adequate sales floor supervision ensuring excellent customer service & appropriate security

• Commercially driven to react to sales opportunities and achieve all KPI & sales targets

• Ensure company cash handling and loss prevention procedures are adhered to

• Develop strong customer relationships and loyalty

Staff Management

• Assist the Managers in the development of sales team ensuring all company procedures are adhered to

• Assist Managers in the development of Team Members

• Support Managers with Company training programmes to include effective use of ‘customer service toolkit’, selling skills, product knowledge etc

• Supervise and motivate team to meet goals, supporting short and long term team incentives

• Assist Managers with all related store administration

Visual Merchandising/Store Standards

• Ensure store presentation & standards meet company requirements

• Maintain high standards of cleanliness and organisation within the store

• Ensure visual merchandising in line with VM manual & set weekly guidelines to include daily Floor Walk Checklist with team

• Monitor compliance of company dress code

• Apply critical observation and give recommendation for VM improvement

Operations

• Responsible for accurately and timely completion of all store paperwork

• Facilitate accurate deliveries including identification of any discrepancies etc

• Assist Managers with company stock take

• Accurate and efficient ongoing stock management

• Effectively oversee customer queries/complaints relating to any exchanges, credits or refunds

• Maintain all store safety standards relating to health & safety

To apply, please send a copy of your CV and short covering letter to jenny.paul@ospreylondon.com or hand to a member of staff in store.