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Function of the role:

To manage, in line with Company standards, the sales, operational and team management functions of the store to ensure maximum profitability and compliance with company procedures.

Department:

Retail

Reporting to:

Group Senior Manager and Head of Outlet Retail

Location:

Ashford Designer Outlet

Kimberley Way

Ashford, Kent

Working hours:

5 days/40 hours per week, across Monday-Sunday and as necessitates the fulfilment of the role.

Education requirements & experience:

2+ year’s managerial experience within a prime location store – turnover in excess of £400k

Experience within the luxury retail sector

Strong academic background – A level standard & GCSE English & Maths (grade C or above)

Core skills:

• Strong communication skills in both verbal & written form

• Exemplary sales and customer service skills

• Ability to build great relationships with internal teams and customers

• Demonstrate drive to achieve/exceed all set targets

• Strong commercial acumen

• In depth knowledge of luxury retailing

• Proven staff management experience to include developing, motivating and training of teams

• Experience in all aspects of stock management

• Proven experience in staff resolution & customer resolution issues

• Ability to work under high levels of pressure

• Strong training & mentoring skills

• Active problem solving skills

• Pro-active working stance

• High standard or personal presentation

• Strong stock management skills

• A keen visual merchandising and analytical ‘eye’

• Competitor/brand awareness and understanding of changes in the sector

Main duties and responsibilities:

Sales and Service Generation:-

• Achieve sales goals by forward planning and maximising opportunities

• Set and monitor store targets daily and monthly

• Always maintain adequate sales floor supervision ensuring excellent customer service & appropriate security

• Commercially driven to achieve all KPI & sales targets

• React promptly and efficiently to changing patterns of footfall for optimum trade

• Enforce company cash handling and loss prevention procedures are adhered to

• Develop strong customer relationships and loyalty

• Develop Centre Management relationships with regard to any marketing initiatives

• Regularly review and feedback competitor activity

Staff Management:-

• Management and development of sales team ensuring all company procedures are adhered to

• Responsible for the recruitment and development of Team Members

• Implement Company training programmes to include effective use of ‘customer service toolkit’, selling skills, product knowledge etc

• Supervise and motivate team to meet goals, supporting short and long term team incentives

• Regularly review performance of team through kpi’s, structured reviews and appraisals

• Manage all related administration including staff rotas, staff holidays, sickness records etc.

Visual Merchandising/Store Standards:-

• Ensure store presentation & standards meet company requirements including full routine maintenance

• Maintain high standards of cleanliness and organisation within the store

• Ensure visual merchandising in line with VM manual & set weekly guidelines to include daily Floor Walk Checklist with team

• Monitor compliance of company dress code

• Apply critical observation and given recommendation for VM improvement

Operations

• Responsible for accurately and timely completion of all store paperwork

• Facilitate accurate deliveries including identification of any discrepancies etc

• Effectively managing store rotas within budget including holiday cover etc

• Management of company bi-annual stock take to facilitate lower stock anomalies

• Accurate and efficient ongoing stock management

• Effectively oversee customer queries/complaints relating to any exchanges, credits or refunds

• Maintain all store safety standards and all assessments relating to health & safety

To apply please send your CV and covering letter to recruitment@ospreylondon.com