STORE MANAGER, BRAINTREE
Function of the role:
To manage, in line with Company standards, the sales, operational and team management functions of the store to ensure maximum profitability and compliance with company procedures.
Department:
Retail
Reporting to:
Group Senior Manager and Head of Outlet Retail
Working hours:
40 hours per week, across Monday-Sunday and as necessitates the fulfilment of the role.
Education requirements & experience:
2+ year’s managerial experience within a prime location store – turnover in excess of £400k
Experience within the luxury retail sector
Strong academic background – A level standard & GCSE English & Maths (grade C or above)
Core skills:
• Strong communication skills in both verbal & written form
• Exemplary sales and customer service skills
• Ability to build great relationships with internal teams and customers
• Demonstrate drive to achieve/exceed all set targets
• Strong commercial acumen
• In depth knowledge of luxury retailing
• Proven staff management experience to include developing, motivating and training of teams
• Experience in all aspects of stock management
• Proven experience in staff resolution & customer resolution issues
• Ability to work under high levels of pressure
• Strong training & mentoring skills
• Active problem solving skills
• Pro-active working stance
• High standard or personal presentation
• Strong stock management skills
• A keen visual merchandising and analytical ‘eye’
• Competitor/brand awareness and understanding of changes in the sector
Main duties and responsibilities:
Sales and Service Generation:-
• Achieve sales goals by forward planning and maximising opportunities
• Set and monitor store targets daily and monthly
• Always maintain adequate sales floor supervision ensuring excellent customer service & appropriate security
• Commercially driven to achieve all KPI & sales targets
• React promptly and efficiently to changing patterns of footfall for optimum trade
• Enforce company cash handling and loss prevention procedures are adhered to
• Develop strong customer relationships and loyalty
• Develop Centre Management relationships with regard to any marketing initiatives
• Regularly review and feedback competitor activity
Staff Management:-
• Management and development of sales team ensuring all company procedures are adhered to
• Responsible for the recruitment and development of Team Members
• Implement Company training programmes to include effective use of ‘customer service toolkit’, selling skills, product knowledge etc
• Supervise and motivate team to meet goals, supporting short and long term team incentives
• Regularly review performance of team through kpi’s, structured reviews and appraisals
• Manage all related administration including staff rotas, staff holidays, sickness records etc.
Visual Merchandising/Store Standards:-
• Ensure store presentation & standards meet company requirements including full routine maintenance
• Maintain high standards of cleanliness and organisation within the store
• Ensure visual merchandising in line with VM manual & set weekly guidelines to include daily Floor Walk Checklist with team
• Monitor compliance of company dress code
• Apply critical observation and given recommendation for VM improvement
Operations
• Responsible for accurately and timely completion of all store paperwork
• Facilitate accurate deliveries including identification of any discrepancies etc
• Effectively managing store rotas within budget including holiday cover etc
• Management of company bi-annual stock take to facilitate lower stock anomalies
• Accurate and efficient ongoing stock management
• Effectively oversee customer queries/complaints relating to any exchanges, credits or refunds
• Maintain all store safety standards and all assessments relating to health & safety
To apply please send your CV and covering letter to Jenny.Paul@ospreylondon.com