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Job title

Deputy Store Manager



Working hours:

40 hours per week, across Monday-Sunday and as necessitates the fulfilment of the role.

Reporting to:

Store Manager

Function of the role:

To assist the Store Manager with sales, operational and team management functions of the store to ensure maximum profitability and compliance with company procedures.

Experience / education required:

1+ year’s supervisory experience within a prime location store – turnover in excess of £350k

Experience within the luxury retail sector.

Min GCSE English & Maths (Grade C & above)

Core skills & attributes:

• Strong communication skills in both verbal & written form

• Exemplary sales and customer service skills

• Ability to build great relationships with internal teams and customers

• Demonstrate drive to achieve/exceed all set targets

• Strong commercial acumen

• Knowledge of luxury retailing

• Good organisation and administration skills

• Problem solving skills – customer resolution

• Ability to work under pressure

• Ability to mentor/train new staff

• High standard of personal presentation

• Strong stock management skills

• A keen visual merchandising and analytical eye


Sales and Service Generation:-

• Achieve sales goals by forward planning and maximising opportunities

• Set and monitor store targets daily and weekly in agreement with Manager

• Always maintain adequate sales floor supervision ensuring excellent customer service & appropriate security

• Commercially driven to achieve all KPI & sales targets

• React promptly and efficiently to changing patterns of footfall for optimum trade

• Ensure company cash handling and loss prevention procedures are adhered to

• Develop strong customer relationships and loyalty

• Liaise effectively with Centre Management

• Regularly review and feedback competitor activity

Staff Management:-

• Assist the Manager in the development of sales team ensuring all company procedures are adhered to

• Assist Manager in the development of Team Members

• Support Manager with Company training programmes to include effective use of ‘customer service toolkit’, selling skills, product knowledge etc

• Supervise and motivate team to meet goals, supporting short and long term team incentives

• Assist Manager with all related administration including staff rotas, staff holidays, sickness records etc.

Visual Merchandising/Store Standards:-

• Ensure store presentation & standards meet company requirements including full routine maintenance

• Maintain high standards of cleanliness and organisation within the store

• Ensure visual merchandising in line with VM manual & set weekly guidelines to include daily Floor Walk Checklist with team

• Monitor compliance of company dress code

• Apply critical observation and give recommendation for VM improvement


• Responsible for accurately and timely completion of all store paperwork

• Facilitate accurate deliveries including identification of any discrepancies etc

• Assist Manager with managing store rotas within budget including holiday cover etc

• Assist Manager with company stock take

• Accurate and efficient ongoing stock management

• Effectively oversee customer queries/complaints relating to any exchanges, credits or refunds

• Maintain all store safety standards and all assessments relating to health & safety

To apply send your CV and covering letter to Jenny.Paul@ospreylondon.com