Flagship Store Manager


Reporting to the Director, assisting in the management of a team of 7:


Sales and Service Generation:-

  • Commercially driven to achieve all sales targets and KPI’s through forward planning and maximising opportunities
  • Set and monitor store targets and budgets on a daily and monthly basis
  • Maintain adequate sales floor supervision at all times, ensuring we are engaging with our customers and giving both excellent service and maximising sales opportunities
  • React promptly and efficiently to changing patterns of footfall for optimum trade
  • Develop strong working relationships with local businesses/retailers to collaborate with marketing and promotional activity
  • Have a strong market awareness in order to deliver regular reviews and feedback on relevant competitor activity
  • Demonstrate a creative sales approach to ensure engagement with a broad range of customers
  • Identify and engage with corporate clients to create new sales opportunities
  • Deliver excellent hospitality for any in house events


Staff Management:-

  • Responsible for the management, development and performance of each team member by having regular structured reviews, monitoring kip’s and conducting appraisals etc
  • Taking ownership for the recruitment of all Team Members
  • Implement the Company training programmes to include effective use of ‘customer service toolkit’, selling skills, product knowledge etc
  • Supervise and motivate store team to meet goals, supporting short and long term team incentives and ensure all company procedures are adhered to
  • Manage all related administration including staff rotas, staff holidays, sickness records etc.
  • Effectively manage any staff performance issues or disciplinary procedures


Store Standards:-

  • Ensure store presentation & standards meet company requirements  including routine maintenance
  • Maintain the highest  standard of cleanliness and organisation within the store at all times
  • Ensure visual merchandising in line with VM manual & set weekly guidelines to include daily Floor Walk Checklist with team
  • Apply critical observation and give recommendation for VM improvement
  • Monitor compliance of company dress code
  • Use knowledge of brand aims to create fresh, vibrant window displays



  • Enforce company cash handling and loss prevention procedures are adhered to at all times
  • Facilitate accurate deliveries and stock management including identification of any discrepancies etc through strong knowledge of ‘ERP’ system
  • Manage company bi-annual stock take to facilitate low stock discrepancies and achieve the set variance targets
  • Oversee and take appropriate action in relation to any store security issues and theft prevention – eg shoplifting, alarms etc
  • Responsible for accurate and timely completion of all store paperwork (timesheets, new starter paperwork, health and safety procedures etc)
  • Manage all related administration including staff rotas, staff holidays, sickness records etc.
  • Effectively oversee customer queries/complaints relating to any exchanges, credits or refunds
  • Maintain all store safety standards and all assessments relating to health & safety


To apply, please send a copy of your CV and short covering letter to recruitment@ospreylondon.com