Support Manager / Experienced Deputy Manager

YOUR MAIN RESPONSIBILITIES WILL BE…

Reporting to the Store Manager:

Sales and Service Generation:

  • Commercially driven to achieve all sales targets and KPI’s through forward planning and maximising opportunities
  • Maintain adequate sales floor supervision at all times, ensuring we are engaging with our customers and giving both excellent service and maximising sales opportunities
  • Support with necessary marketing initiatives
  • Have a strong market awareness in order to feedback on relevant competitor activity
  • Work closely with the store manager to identify new opportunities to increase customer awareness and footfall

Staff Management:

  • Support in the management of each team members development and performance, monitoring kpi’s and assisting in appraisals etc
  • Assisting with the recruitment of any Team Members
  • Implement the Company training programmes to include effective use of ‘customer service toolkit’, selling skills, product knowledge etc
  • Supervise and motivate store team to meet goals, supporting short and long term team incentives and ensure all company procedures are adhered to
  • Assist with people related administration including staff rotas, staff holidays, sickness records etc.

Store Standards:-

  • Ensure store presentation & standards meet company requirements  including routine maintenance
  • Maintain the highest  standard of cleanliness and organisation within the store at all times
  • Ensure visual merchandising in line with VM manual & set weekly guidelines to include daily Floor Walk Checklist with team
  • Apply critical observation and give recommendation for VM improvement

Operations:

  • Ensure company cash handling and loss prevention procedures are adhered to at all times
  • Facilitate accurate deliveries and stock management including identification of any discrepancies etc
  • Manage company bi-annual stock take to facilitate low stock discrepancies and achieve the set variance targets
  • Oversee and take appropriate action in relation to any store security issues – eg shoplifting, alarms etc
  • Responsible for accurate and timely completion of all store paperwork (timesheets, new starter paperwork, health and safety procedures etc)
  • Effectively oversee customer queries/complaints relating to any exchanges, credits or refunds
  • Maintain all store safety standards and all assessments relating to health & safety including full routine maintenance

To apply, please send a copy of your CV and short covering letter to recruitment@ospreylondon.com