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TERMS & CONDITIONS



ORDER INFORMATION


In these terms OSPREY, OSPREY LONDON and O.S.P OSPREY refers to brands, products and services owned by Graeme Ellisdon Limited, registered to Riverside House, 14 Prospect Place, Welwyn, Hertfordshire, AL6 9EN (please scroll down for correspondence and returns address), company registration number 03056677 (England & Wales), hereafter referred to as OSPREY LONDON. This website and its pages represent an invitation to treat. These terms apply to all orders placed and an agreement to sell you the product is made on the basis of these terms when we accept your order through this website.

 

The description of the product, the price, currency, insurance and delivery costs are set out on the order page.


TO PLACE AN ORDER

 

This service only applies to internet orders and is limited to the products on the website. For a wider selection of OSPREY LONDON products, please visit one of our retail stores.



ACCEPTANCE OF YOUR ORDER
 
  • Orders are accepted at the discretion of OSPREY LONDON. If the product is available, if the order reflects correct current pricing, if you are based in a country to which OSPREY LONDON is able to sell and provided your credit or account card is legally registered to you and authorised for the transaction, the order will normally be accepted.

  • Should the above conditions not be met, OSPREY LONDON reserves the right not to fulfil your order and will refund any payment made. Please see the Payment section below.

  • The price quoted to you at the time we confirm your order will remain valid for 14 days from that time, provided the correct price has been displayed. OSPREY LONDON will be unable to honour an incorrect price that has displayed due to either human or technical error. If the price changes in between that period and the delivery date, OSPREY LONDON will confirm the new price with you by e-mail before continuing.

  • OSPREY LONDON will confirm receipt of your order through the automatic screen acknowledgement. Please note that the order can only then be accepted provided the product is available, correctly priced and that you are in a country to which OSPREY LONDON is able to sell, and that your credit or account card is authorised for the transaction.

 
PAYMENT

 
  • We will not ask you for any payment until OSPREY LONDON has ensured that all the products in your shopping basket have been accepted. OSPREY LONDON endeavours to offer a high level of security for payments and therefore your payment details are automatically encrypted when you enter them.

  • You can pay for your order using Visa, MasterCard, JCB, Delta, American Express, Switch and Solo cards and PayPal. We reserve the right to refer any transaction to the bank against which a card is registered.

  • Please note that OSPREY LONDON does not accept credit cards registered to any bank outside the EU. Please call our Customer Service Team during office hours if you would like to discuss further.

  • All prices include VAT as applicable, and our VAT number is GB 657349109

  • All of your account information, user name, password, other sensitive information is encrypted during payment and no payment details are stored on our website.



PROMOTIONAL OFFERS AND DISCOUNTS

 
  • All online promotional offers, discounts and gifts with purchase are limited to one per customer in a single online transaction while stocks last.

  • Customers are eligible to use only one promotional offer or discount at a time, unless specified otherwise in promotional materials.

  • Purchased products and promotional gifts to be sent to a single address: we are unable to send to different addresses.

  • Should you wish to return an OSPREY LONDON purchase, you must also return any accompanying promotional offer gift or we will be obliged to charge for the cost of the gift.

  • Should you wish to return an item that forms part of a multi-save offer, please note that we will be obliged to charge you the difference owing on the remaining items as you will no longer be eligible for the multi-save.

 
 
RETURNS: LEGAL RIGHT TO WITHDRAW WITHIN 14 DAYS (CONSUMER CONTRACTS REGULATIONS 2013)
 
 
In line with UK Consumer Contracts Regulations 2013 and EU distance selling regulations, please be informed that UK and EU customers buying online have a right to withdraw from their contract within 14 days of receiving their goods and to receive a refund.
  • Should you, as a UK or EU customer, wish to withdraw from the contract of sale, please return the Withdrawal Form to us with the goods, ensuring all packaging is intact and ticketing is attached to the goods. We will issue a refund which includes the standard UK delivery cost of sending the goods to you, where this has been charged.

  • Please note that you are responsible for the cost of returning the goods to OSPREY LONDON Customer Services at the address set out below. Purchases may not be returned to stores.

  • Where we consider that your handling of the goods has led to a decrease in their value, we reserve the right to reduce the amount that we refund to you (up to the value of the goods) to recover that loss in value.



RETURNS: YOUR LEGAL RIGHTS FOR FAULTY OR MISDESCRIBED PRODUCTS PURCHASED ON OR AFTER 1 OCTOBER 2015
 
Every OSPREY LONDON and O.S.P OSPREY product goes through a rigorous quality control procedure to help ensure your complete satisfaction with our product. It is the policy of OSPREY LONDON to ensure that all products supplied to our online customers arrive in perfect condition.
We select the leathers used for our accessories for their individual beauty, performance and feel. Each skin is unique, so any quirks are viewed as characteristic of leather's natural appeal. As with all natural materials, leather requires special care: please ensure that you follow the care recommendations provided with your product and listed on our website.
In the unusual event that a product is faulty or misdescribed, you have certain legal rights including to claim a refund, replacement, repair and/or compensation. These are set out in summary below:

Summary of your key legal rights
The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product, your legal rights entitle you to the following if your goods are faulty:
  • Up to 30 days from delivery: Goods should be returned to us at the address below with proof of purchase for a refund of the goods, our standard shipping cost to you (if charged) and your return postage.

  • Up to 6 months from delivery: Goods should be returned to us at the address below with proof of purchase for an exchange or repair. If your goods cannot be exchanged or repaired, a refund will be offered for the goods, our standard shipping cost to you (if charged) and your return postage.

  • Up to six years from delivery: If your goods do not last a reasonable length of time, you may be entitled to some money back. Please note that fair wear and tear is regarded as normal and is not viewed as a fault.

Your obligation to return rejected products
If you wish to exercise your legal rights to reject faulty products, you must post them back to us at OSPREY LONDON Customer Services (see address below). We will refund to you the reasonable costs of posting the goods back to us.
Products being returned remain your responsibility until they arrive with us, so we strongly recommend they are sent using a trackable shipping method that covers the value of the item to:
Customer Services
OSPREY LONDON,
PO Box 1292,
LUTON,
LU1 9GF

RETURNS: OUR ADDITIONAL POLICY
We also allow you to return goods under this separate policy set out below. This offer is in addition to the legal rights set out above, and does not affect them.

RETURNS: CHANGE OF MIND
After 14 days and up to 3 months from delivery…
Provided that you are able to show a receipt or proof of purchase and the product has tags attached and is unworn/unused, you may return the item to our Customer Services address (see above) for an exchange or a credit note. Please note that you are responsible for the cost of returning the product to us.

RETURNS: UNWANTED GIFTS
Up to 3 months from purchase date…
Provided that you are able to show a receipt or proof of purchase and the product has tags attached and is unworn/unused, you may return the item to our Customer Services address (see above) for an exchange or a credit note. Please note that you are responsible for the cost of returning the product to us.
Any promotional offers or gifts supplied with your order should be returned with any returned merchandise. Failure to return any promotional offers will result in additional costs being charged.
 
 
 
DELIVERY

Please be aware that all methods of delivery will require a signature:


 

  • Standard UK delivery is FREE of charge for orders of £75 or more and takes 2-3 working days from dispatch.

 

 

  • Standard UK delivery for orders totalling £74.99 or less costs £7.50 and takes 2-3 working days from dispatch.

 

 

  • Express UK delivery is available for £15.00. Please note that our postal/courier service only offers Express UK delivery Monday-Friday. Please place your order by 10.30am, Monday – Thursday to guarantee next working day delivery. Orders placed by 10.30am on Fridays will be delivered on the following Monday, excluding Bank Holidays. Orders placed by this method over the weekend will be delivered on the following Tuesday (again, excluding Bank Holidays).

 

  • European delivery is £35.00. 

 

  • Rest of the world deliveries: please contact customerservices@ospreylondon.com for options. 

 

 

  • OSPREY Graeme Ellisdon Ltd will endeavour to dispatch orders within 3-5 working days of acceptance, subject to availability (maximum delivery time 7 working days). Please note that because we use carriers to deliver your products, we cannot deliver to PO Box addresses. A signature is always required and we cannot be held liable for non-receipt where the customer has entered into a private arrangement with a courier to leave goods without a signature.

 

  • Please note that OSPREY LONDON cannot be held liable for late delivery. OSPREY LONDON uses carefully selected third party courier companies for all deliveries and while they always endeavour to deliver within our deadlines, please note that external factors such as strikes and snow are beyond our control and may delay your orders. Please shop early. All methods of delivery will require a signature. Please note that with regard to international shipments, you are responsible for any local import duties and taxes that may be charged. Please email customerservices@ospreylondon.com if you have a special request regarding delivery. Please remember to state the delivery address, country and area code.
 

CUSTOMS INFORMATION



When ordering products from ospreylondon.com for delivery overseas, you may be subject to import duties and taxes, which are levied once the package reaches your country. Any additional charges for customs clearance must be borne by you. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note that when ordering from ospreylondon.com, you are considered the 'Importer of Record' and must comply with all laws and regulations of the country in which you are receiving the product.


CLAIMS


OSPREY LONDON must be informed of any damage to the product within 48 hours of delivery by email to customerservices@ospreylondon.com quoting your unique order number. Please also contact our freight query department, by email, in the event of non-arrival, i.e. non-delivery after 7 days.

OWNERSHIP

You will only own the product once it has been successfully delivered and when OSPREY LONDON has received payment in full. Until that time, OSPREY LONDON will own the product.

GENERAL INFORMATION

OSPREY LONDON continually aims to improve our products and so design changes may be made at any time. OSPREY LONDON will endeavour to keep this website up to date but information and designs provided on this website are for your information only and are subject to change without notice.
 
Any pictures on this website are as accurate as possible, but there are technical limitations, and due to the nature of the OSPREY LONDON products and the quality of the raw materials, slight variations in colour and texture must be expected.
 
OSPREY LONDON will endeavour to allow uninterrupted access to this website, but due to the nature of the Internet and other factors, access may be suspended, restricted or terminated at any time.
 
These terms will be governed by and construed in accordance with English law and you submit to the exclusive jurisdiction of the English courts.


PASSWORDS

 
  • All emails shall be to the address you provide to us. Please inform us of any changes.
  • As part of good internet security, you are strongly advised to use a unique password on this - and every - website.
  • Your username and password are personal to you and should not be transferred. Any breach of security of a password or username must be notified to us immediately.

FORGOTTEN PASSWORD

If you have forgotten your password, all you need to do is enter your email address on the 'Forgotten your password' page and we will email you with your password information. Then simply follow the instructions in the email to change your password. Click here to go to the 'Forgotten your password' page.
 
 
 
INTELLECTUAL PROPERTY

The copyright, design rights, trade marks (whether registered or not), patents (whether registered or not) and any and all other intellectual property rights including the software, source code (the "Intellectual Property Rights") in material contained on this website, including without limitation any designs comprising the products or any part of them, are the property of OSPREY LONDON or its licensors and you have no rights, title or interest in the Intellectual Property Rights. No material on this website may be reproduced or redistributed without our prior written permission.

LIABILITY

Except in respect of death or personal injury caused by OSPREY LONDON negligence, OSPREY LONDON shall not be liable to you for any loss or damage (such term to include without limitation economic loss, administrative and overhead costs, loss of profits (whether direct or indirect), business, contracts, revenues, goodwill, production and anticipated savings of every description, loss).

OSPREY LONDON shall not be liable to you by reason of any delay in performing, or any failure to perform, any obligations of OSPREY LONDON in relation to the product if the delay or failure was due to any cause beyond the reasonable control of OSPREY LONDON.

OSPREY LONDON's liability to you in all other instances shall not exceed the value of the product ordered by you.



ONLINE COMPETITION TERMS & CONDITIONS
 
  • Entrants must be over 18 years of age, residing in the U.K or Europe.

  • Only one entry per household. Any entries found to be duplicates will deem all submissions from that entrant or household invalid.

  • No responsibility is accepted for any entry, which due to a technical error or any other reason, is not delivered or delayed.

  • The judges' decision in all matters is final and no correspondence will be entered into.

  • The prize/s are as stated and non-exchangeable or transferable. No cash or other alternative will be offered.

  • Prizewinners may be required to participate in future publicity and have their name and town of residence only published on the website or in OSPREY LONDON e-newsletter.

  • Winners' names will be available by sending a stamped address envelope to OSPREY LONDON for a period of 4 weeks after the winner has been informed.

  • Any tax liabilities incurred through participation in the competition are the responsibility of the winners.

  • OSPREY LONDON reserves the right to withdraw or amend this competition in the event of any unforeseen circumstances outside its control.

  • OSPREY LONDON reserves the right to cancel, terminate or temporarily suspend this competition in the event of technical or other difficulties, with no liability to any entrants or the prizewinner.

  • The competition is not open to employees or associates of OSPREY LONDON.

  • By entering this competition, you automatically agree to these Terms and Conditions.


Osprey London